Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
Overview:
SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer on site in Wiesbaden, Germany. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment.
Essential Job Duties:
-
Provide Tier 2 support for escalated technical issues via service desk tickets.
-
Troubleshoot hardware, software, network, and application issues.
-
Collaborate with senior administrators and engineers to resolve complex technical challenges.
-
Maintain user accounts, system backups, and patch management processes.
-
Document resolutions and contribute to the IT knowledge base.
-
Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.
-
Support infrastructure projects and system upgrades as needed.
Qualifications
Minimum Requirements:
-
Minimum 3 years of experience on an IT service desk with demonstrated escalation support.
-
Associates degree in an IT-related field (or two years of IT experience in lieu of degree).
-
ITIL 4 Foundations certification.
-
MCSA: Windows Server 2016 or higher-level server certification.
-
IAT Level II certification (e.g., CompTIA Security+ CE, CSA+, GSEC).
-
Active DoD Secret Clearance.
-
Strong communication skills and the ability to work effectively with cross-functional teams.
Preferred Qualifications:
-
Microsoft Certified: Azure Administrator Associate (AZ-104).
-
VMware Certified Professional (VCP) certification.
-
Proficiency with workstation, application server, and database server platforms.
-
Experience supporting DoD, especially Army environments.
-
Fluency in a foreign language is a plus.
Additional Information
Work Environment:
-
Working conditions are normal for an office environment.
-
Fast paced, deadline-oriented environment.
Working at SOSi:
-
All interested individuals will receive consideration and will not be discriminated against for any reason.
