We, Vision4Quality GmbH, are a young, fast-growing software company specializing in the development of camera-based inspection systems. Our team is passionate about technology, and we can only overcome our daily challenges by working together as a strong team. We strengthen this sense of unity through shared lunches and after-work events. We’re looking for people who want to develop their talents and break new ground together with Vision4Quality.
As a Customer Success Specialist (m/f/d), you’ll be the primary point of contact for our customers and will support them throughout their entire partnership with us. You’ll ensure they receive the best possible technical support, feel well taken care of in the long term, and are able to realize the full potential of our solutions.
Your responsibilities
Your responsibilities will include:
- First point of contact (first-level support) for technical inquiries regarding our systems
- Coordinating and referring more complex cases to our technical team
- Proactive customer care through regular contact, satisfaction surveys, and training sessions
- Building long-term, trusting customer relationships
- Identifying opportunities for expansion with customers (e.g., additional cameras, new modules)
- Communicating expansion opportunities to the sales team or independently initiating appropriate measures
Your qualification
What you bring to the table:
- A bachelor's degree in industrial engineering or business informatics, or an apprenticeship as a service technician (or comparable qualification)
- Strong communication skills and a passion for working with customers
- Patience and empathy when interacting with customers
- An independent, structured approach to work
- Willingness to travel: approximately 50%
- Business-level proficiency in German and English
Nice to have:
- Further language skills
- Initial professional experience in Customer Success, Support or technical sales
Benefits
What we offer you:
Stronger together – you’re part of our team, not just during work hours, but also at our team-building and after-work events.
A pleasant work environment—whether you’re in the mood for coffee, a soda, or something else, we’ve got everything you need. Plus, we eat lunch together every day, which gives us a chance to chat.
Bright prospects – we want you to grow with us. We support your professional and personal development.
Varied tasks – from technical support to customer care, you will gain exciting insights into different areas.
A modern work environment—with quick decision-making processes and a high degree of autonomy.
Does that sound like you?
Then feel free to send us your application via Join.
We are excited to hear from you!
