Provide Level 2 onsite technical support for desktops, laptops, printers, mobile devices, and peripheral hardware.
Serve as the primary IT contact for local users, troubleshooting hardware, software, and operating system issues.
Support Windows 11 device deployment and migration projects using Microsoft Intune.
Perform basic client-side troubleshooting and device provisioning within Microsoft Intune.
Log, manage, update, and resolve incidents and service requests using ServiceNow.
Diagnose and resolve basic networking issues, including LAN, Wi-Fi, IP, DNS, cabling, and switch connectivity.
Follow ITIL best practices for Incident, Problem, and Change Management.
Document troubleshooting activities and maintain accurate support records.
Escalate complex technical issues to appropriate teams when required.
Proven experience in Level 1/Level 2 IT Supportwithin an enterprise or onsite desktop support environment.
Strong knowledge of Windows 10/11administration and troubleshooting.
Hands-on experience with Windows 11 deployment and migrationprojects.
Practical experience supporting devices managed through Microsoft Intune.
Experience working with ServiceNowor similar ITSM/ticketing platforms.
Good understanding of networking fundamentals, including: TCP/IP, DNS, DHCP, LAN/Wi-Fi troubleshooting, Basic switch and cabling checks
Basic understanding of ITILprocesses and service management principles.
Strong analytical, troubleshooting, and customer service skills.
Ability to prioritize multiple support requests in a fast-paced environment.
