The Product Manager CCS (F/M) owns and develops the end-to-end value proposition of Consumables Customization Services. He/she translates customer needs and market dynamics into a globally valid, segment-specific service portfolio (i.e. "Reuse – Configure – Engineer"), ensuring that customization becomes a scalable, profitable growth engine for Sartorius.
The Product Manager Consumable Customization Services (F/M) has the mandate to take data-driven decisions relevant to the Service portfolio from cradle to grave as its strongest expert and advocate. The PM must ensure ongoing commercial competitiveness and business success of their Service portfolio by addressing customer needs through consolidation, integration, prioritization of customer voices & future trends, developing and executing a comprehensive portfolio strategy whilst driving its continuous improvement. This is a strategic customer-facing role who interacts on eye level with key customers and stakeholders.
Grow with us - your responsabilities
Articulate, communicate and execute Consumable Customization Services vision, strategy, and roadmap in alignment with company goals and business priorities, constantly applying feedback to deliver on key expectations
Leverage intel on customer workflows & applications, market research, competitive landscape, industry trends and emerging technologies, validate such intel with first-hand interactions with key customers to identify unmet needs and market opportunities
Champion CCS portfolio both internally and externally, interacting with key customers and acting upon their feedback, building relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility
Lead development to prioritize and develop new service offerings for Consumable Customization portfolio without direct authority, balancing multiple priorities to meet requirements and deadlines between short-term urgencies and long-term market evolution. Provide deep understanding of the Service and essential requirements for the connectivity required to integrate into relevant unit operations within the workflow. In case of complex customers' questions from the sales team the PM cannot personally answer, act as entry point for Consumable Engineers to provide technical clarification.
What will convince us - your profile
Seasoned professional, minimum 8 years of professional experience in Life Science, of which at least 2 years in a complex customer-facing role, ideally in sales or within a customer in the pharma industry; a major plus is having meaningful experiences across different functions (PD, Ops, Sales, Marketing etc.)
Outstanding relationship builder, able to initiate, maintain, strengthen and leverage trusting relationships across teams, across functions and with third parties, at all levels, internally and externally
Good understanding of customer workflows, needs and related market dynamics, coupled with the strong ability to translate such understanding into customer centric solutions and to orchestrate their launch and implementation
