Minimum of 10+ years of proven professional experience in IT systems, systems engineering or a related field
Experience with IT support ticketing best practices, and analysis
Proven ability to lead a small and assertive team
Proven ability to work both independently, and as part of a team on Technology related projects
Profound knowledge of Google Workspace, Office 365, Mobile Device Management (JAMF and InTune) and other SaaS applications (Zoho CRM is a huge plus) surrounding employee productivity, collaboration and security
Profound knowledge of AI tooling, specifically relating to employee productivity
Understanding on how to utilize scripting to build bespoke functions. Experience with web-front end HTML, CSS, AppScript, Python and Cursor AI
Understanding of the workings of cloud infrastructure and code deployment practices and discipline is a huge plus
Generalist knowledge of office infrastructure (e.g. office WLAN)
Comprehensive knowledge and proven disciplinary action of domain management
Strong people skills, being able to persuade and consult non-technical stakeholders on technical solutions
Ability to demonstrate design thinking methodology
Ability to collaborate in a fast-paced, agile environment and adapt to changing priorities while maintaining a security focus
Relevant IT Bachelors or Masters degree - certifications related to MTD, MAM are a plus
German and English written and verbal communication
Willingness to travel primarily to 1KOMMA5 the other holding locations (Munich & Hamburg)
