We are launching one of the most ambitious Customs Transformation programs in our history, and we’re looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology—designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over €100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.
It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.
If you want to be part of something big and truly transformational—this is your moment.
We are looking for a Director Process Architecture & Governance.
Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig.
As Director Process Architecture & Governance, you will be the strategic owner of the Global Customs Process architecture, responsible for defining and governing the standards, frameworks, and blueprints used across the Global Processes organization. This role oversees the functional areas of Process Governance & Quality (PMO), Enterprise Process Architecture, BPM Tools & Systems, and KPI & Performance, ensuring coherence and alignment across all process‑related activities such as — process maps, standards, systems configurations, KPIs, and governance artifacts. Drawing from enterprise‑level architecture practices, the role ensures that global customs processes follow consistent, scalable principles, harmonized standards, and fit-for-purpose integration approaches.
