Job Location: Dusseldorf,Germany
Workplace: Hybrid
Job Function: Sales and Sales support
Requisition ID: 706
Your mission:
Are you an expert in point of sale systems (PoS)?
Here at Epson we have just created a new position for a Technical Specialist to join our team.
The Technical Specialist role provides both internal and external support for technical requirements related to our PoS products.
The Technical Specialist supports Sales with technical expertise during the project phase as well as with subsequent customer inquiries (pre- and post-sales).
The role also supports our specialised reseller network and system integrators with technical inquiries and works proactively with local and central Business System teams.
Additionally, the role delivers technical expertise and develops solutions for integrating our PoS products into new and existing applications.
What you will do:
Cross-business unit support for Epson sales teams
Technical support for tenders
Deliver technical training to channel partners regarding Epson technology
Develop solution approaches for integration and technical challenges
Direct collaboration with strategic customers in the PoS environment
Lead technical discussions with customers and associated external and internal partners
Coordinate technical topics within Epson Germany and the Business Unit
Train partner sales teams and key accounts on technical aspects of PoS products (remote and on-site)
Own technical escalations and develop customer-focused solutions
Prepare and technically implement trade shows and events in close coordination with Sales and Business Management
Support and attend trade shows and events for market observation and network expansion
Evaluate and compare competitor products, including their integration
Build knowledge of other product areas (e.g. ColorWorks label printers) for backup purposes
Further develop expertise in controlling PoS printers (JavaPOS, OPOS, drivers, ESC/POS; learning ePOS control)
End-to-end responsibility for Epson fiscal products in Germany
What we ask for: Bottom of Form
Professional experience in the PoS environment as a Technical Specialist (e.g. programmer, technical support, pre-sales in hardware/software)
Strong technical expertise in PoS printing and its applications in various POS systems
Expertise in operating systems (Linux & Windows)
Experience in technical support, pre-sales, or customer-facing service roles
Confident presence with customers in retail and hospitality sectors, as well as partners and suppliers
Proactive and results-oriented approach
Excellent communication skills
Experience presenting complex products and solutions
Strong analytical and problem-solving skills
Proactive approach to learning new knowledge and technical solutions
Ability to work independently while closely coordinating with the team
Good IT skills (Microsoft 365 Suite)
Knowledge of network topology and complex networks
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