The Mitsubishi Chemical Group (MCG) is a specialty materials provider committed to pioneering innovative solutions. With deep expertise and leadership in material science across the Mobility, Digital, Food, and Healthcare sectors, our over 60,000 employees help drive industry transformation, advance technology, and improve lives around the world.
At MCG, we value each individual's voice. We foster a safe, flexible, and supportive workplace where you can do meaningful work that contributes to a better future for people, society, and the planet.
About the role
As Team Lead Inside Sales, you will lead a team of seven colleagues in our Düsseldorf office while actively contributing to the day-to-day operations of the business. You will play a key role in ensuring efficient order processing, inventory management, and cross-functional collaboration, helping to deliver an outstanding customer experience and drive operational excellence.
What you will do
You lead, coach, and organize a team of seven Inside Sales professionals, ensuring effective work allocation, knowledge sharing, and continuous development.
You optimize and coordinate Inside Sales processes, working closely with Sales, Finance, Logistics, and other internal stakeholders to ensure a smooth and efficient supply chain.
You ensure accurate purchasing and logistics processes by coordinating deliveries, reviewing invoices and shipping documentation, and managing relationships with external logistics providers in cooperation with related dept.
You act as the SAP S/4 HANA key user for OTC, supporting process improvements and serving as the primary contact for audits and operational inquiries.
You coordinate domestic and international logistics by organizing shipments, monitor deliveries, collaborate with warehouses, suppliers incl. transport price requests, and freight forwarders, and manage transport-related documentation.
You evaluate customer orders to verify completeness and correctness (VAT, prices, etc.) as well as shipping documents, proofs of deliveries and other related documents and keep track of overdue.
You support supply chain planning by tracking product availability, coordinating consignment stock replenishment, and providing customer forecasts to production planning.
You deliver high-quality customer service by acting as the primary contact for customer inquiries and complaints, resolving logistics issues, and managing insurance claims related to transport and warehousing.
What makes you a great fit
You don't need to meet every requirement to succeed here. We value potential, mindset, and willingness to learn and collaborate as much as experience.
What you bring
You hold a Bachelor's degree in Business Administration or a comparable commercial qualification and bring several years of experience in Inside Sales, Purchasing, or Supply Chain.
You have strong knowledge of SAP S/4HANA (OTC) and are confident working with Excel and other MS Office applications.
You have a solid understanding of international trade and transports, including import and export regulations, VAT, Incoterms, and shipping documentation.
You are an organized and customer and service-focused leader who takes ownership, communicates effectively across functions, and enjoys driving continuous improvement.
You are fluent in English and German (written and oral), have a strong analytical mindset, and thrive in an international, fast-paced environment.
What we offer you
A varied leadership role with the opportunity to shape and further develop a high-performing Inside Sales team.
A flexible and supportive workplace that prioritizes your wellbeing and work-life balance, with hybrid work (3 days remote per week) and flexible working hours (core time 10.00 AM - 3.00 PM)
30 days of annual leave
Job bike leasing, company pension scheme and 45€/month tax-free commuting allowance
Fair, transparent, and performance-based compensation
Strong career development through tailored learning opportunities, mentorship, and continuous support
Our company culture
Our culture is rooted in five core values: Integrity, Respect, Bravery, Collaboration and Ownership - we call it Our Way. These values guide how we work, innovate, and grow together.
We believe in the power of diverse perspectives, backgrounds, and experiences. KAITEKI, our philosophy for the wellbeing of people, society, and the planet, strengthens our commitment to creating an inclusive environment where every individual feels valued, respected, and empowered to contribute.
Ready to make a difference? Let's connect!
If this role excites you, we encourage you to apply by August 4th, 2026. Submit your application via our career portal and become part of a team working towards a better future through science and collaboration.
We look forward to getting to know you.
