A. Maintenance Planning & Coordination
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Define and govern the long-term Line and Base Maintenance strategy and planning framework for DHL’s European fleet (up to 24 months horizon)
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Ensure maintenance plans are optimized against network availability, regulatory compliance, fleet reliability and operational performance objectives
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Provide strategic oversight of maintenance interval management, work package optimization and maintenance scheduling across operators and maintenance providers
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Govern the planning and implementation of Airworthiness Directives, Service Bulletins, engineering modifications and component replacement programs in close collaboration with Global Technical Operations
B. Reliability, Performance & Continuous Improvement
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Own regional Technical Dispatch Reliability (TDR), aircraft availability and fleet technical performance targets across the Aviation Europe network
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Establish performance governance, KPIs and management reporting to ensure transparency, accountability and timely corrective actions
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Chair regular performance and reliability reviews with operators, CMI partners and maintenance providers
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Drive data-driven performance improvement initiatives through benchmarking, root cause analysis and structured problem-solving methodologies
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Ensure lessons learned and reliability improvement actions are systematically embedded into maintenance planning, engineering programs and supplier strategies
C. Supplier, Contract & MRO Management
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Lead the Aviation Europe maintenance supplier strategy in partnership with Global Technical Operations, including MRO selection, performance management and long-term capability planning
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Ensure consistent application of contractual frameworks, service level expectations and DHL material supply concepts across the maintenance network
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Govern supplier performance across cost, quality, turnaround time, reliability and operational effectiveness metrics
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Assess strategic maintenance capacity requirements and recommend appropriate sourcing, insourcing or outsourcing solutions to support future network needs
D. Engineering, Safety & Compliance
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Ensure maintenance governance and oversight fully support compliance with EASA Part-145 requirements and applicable national aviation authority regulations
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Provide strategic oversight of maintenance documentation, certification processes and aircraft release standards across the regional network
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Coordinate engineering priorities related to fleet modifications, technical upgrades and component management programs
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Drive a culture of safety, airworthiness, compliance and continuous improvement throughout all maintenance-related activities
E. Financial & Budget Oversight
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Own the Aviation Europe Line and Base Maintenance budget framework, ensuring alignment between operational requirements, performance objectives and financial targets
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Monitor cost drivers, identify optimization opportunities and drive sustainable efficiency improvements across the maintenance network
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Support strategic planning, forecasting and annual operating plan development through robust maintenance cost and activity modelling
