We’re looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience.
Requirements
Responsibilities
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Provide first-line support to operators and business partners via email, ticketing systems, and chat.
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Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations.
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Monitor incoming incidents and ensure timely responses according to SLA requirements.
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Escalate complex technical issues to Development, QA, or DevOps teams when necessary.
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Collect, analyze, and document issue details to facilitate troubleshooting.
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Maintain internal knowledge base articles and support documentation.
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Assist with game release support and post-launch monitoring.
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Participate in incident management and root cause analysis activities.
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Collaborate with Product, QA, and Engineering teams to improve service quality.
Requirements
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2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. 1+ years QA experience
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Strong communication skills in English (B2+ level).
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Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.).
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Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools.
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Ability to work in a fast-paced environment and manage multiple priorities.
Nice to Have
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Previous experience in iGaming, online casinos, sports betting, or the gaming industry.
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Understanding of game mechanics and player behavior.
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Experience with SQL and log analysis.
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Knowledge of monitoring tools and incident management processes.
Benefits
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21 vacation days + 5 extra day-offs annually;
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12 paid sick days;
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Fully remote format — work from anywhere you feel productive;
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Flexible schedule: start your day anytime between 08:00–12:00 CET;
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Fixed budget for health insurance and gym/fitness;
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We provide all required work equipment;
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Zero bureaucracy and direct communication with founders and C-level;
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Minimal meetings, async-friendly workflow;
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Startup energy: fast motion, creativity, and tight-knit communication;
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Business trips and team meetups several times per year;
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Multiple salary payout options (flexible formats);
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…And many more perks unlocked after we hit break-even.
