Mission
An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key responsibilities
- Create, maintain, and update accurate customer records in the database and CRM system.
- Assist customers with account information, updates, and basic inquiries.
- Prepare contract documentation, including terms, offer calculations, and special agreements.
- Gather, process, and maintain accurate contract, invoice, and customer documentation, ensuring compliance with company policies and organized record keeping.
- Support contract management by coordinating approvals, communicating with internal teams and customers, and ensuring adherence to company guidelines.
- Generate accurate and timely invoices using the RINA invoicing system, verify billing details, and resolve discrepancies.
- Provide customer support for contract, invoicing, and billing-related issues, ensuring prompt resolution.
- Perform general office administration and administrative support tasks.
Education
High School Diploma/GED in Business Administration Finance Management
Qualifications
- 1-3 years of experience in contract administration, invoicing, customer data management, business support, customer service, or a similar administrative or operational support role.
- Fluency in German and English, both written and spoken ( mandatory)
- Good organizational skills and attention to detail.
- Strong communication and teamwork skills.
- Ability to manage multiple tasks and meet deadlines.
- Good computer skills, including Microsoft Office, with the ability to learn and use CRM systems and other business applications.
- Ability to accurately maintain and update customer and operational data.
- Ability to follow processes and maintain accurate documentation.
- Problem-solving mindset with a proactive approach.
- Customer-focused attitude.
- Willingness to learn and develop new skills.
Job Types: Full-time, Temporary
Contract length: 12 months
Work Location: Hybrid remote in 20457 Hamburg
