Grow with us! We are looking for an experienced and hands-on Head of Operations, Compute & Storage to lead our Infrastructure Engineering team within UI Information Technologies GmbH in Frankfurt. This role is responsible for managing core IT infrastructure services, ensuring high availability, operational excellence, SLA compliance, and continuous improvement across compute and storage environments. You will lead a team of infrastructure engineers supporting critical enterprise systems and collaborate closely with other IT functions to ensure stable, secure, and scalable operations. The ideal candidate has experience with ITIL governance model and familiar working in financial regulated environments (Bafin, CSSF). .
Team Leadership and Operations
Lead, mentor, and develop a team of Infrastructure Engineers
Assesses whether the results of the team are on schedule and in line with customer expectations
Manage day-to-day IT infrastructure operations
Comprehensive financial management of the department and responsible for annual budget on specific services
Own and oversee the management of contracts for sub contracted services
Ensure SLA adherence and operational KPIs are met
Monitor infrastructure health and ensure proactive issue resolution
Manage ticket queues and operational workload distribution
Capacity planning and performance optimization
Infrastructure lifecycle management
Security compliance and vulnerability management
Continuous improvement of operational processes
Documentation and operational standards enforcement
Work closely with Security, Network, Cloud, and Application teams
Support IT projects and transformation initiatives
Act as escalation point for complex infrastructure issues
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
7+ years of experience in IT Infrastructure Operations
3+ years in a leadership or team lead role
Windows Server environments
Hyper-V and VMware virtualization
NetApp storage
Microsoft Exchange Online
Active Directory / Domain Services
Backup solutions (preferably Commvault)
Patch management & vulnerability management
Solid understanding of ITIL processes
Experience managing SLAs and operational KPIs
Strong troubleshooting and escalation management skills
Fluent in English and German
An exciting working environment and challenging tasks
Extensive insight into the European fund industry
Friendly, international and goal-oriented working environment
High degree of independent work
Interesting discounts
Free Deutschland ticket
Attractive home office arrangements and working time flexibility
Send your CV to [email protected].
The recruiting entity here is Universal-Investment-Gesellschaft mbH/Universal-Beteiligungs- und Servicegesellschaft mbH/Universal-Investment-Labs GmbH/CAPinside GmbH/UI Enlyte-Gesellschaft mbH/UI BVK Kapitalverwaltungsge-sellschaft mbH/UI Information Technologies GmbH
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Disclaimer for Recruitment Agencies: Universal Investment does not accept any CV’s received from recruitment agencies with whom terms and conditions have not been agreed and will not consider unsolicited CV’s or agree to pay any recruitment fee for them. This is applicable also for any CV that is submitted directly to our Hiring Managers.
If you are interested in becoming one of our preferred recruitment suppliers in the future, please email [email protected], and we will be glad to keep your details under consideration once our PSL is revised.
