Trusted Shops develops SaaS solutions for over 50 million users and 30,000 businesses across Europe. Our product suite includes products such as the Trustmark, Buyer Protection and the eTrusted experience feedback platform. Our products are part of a 25-year mission to enable trust between people and businesses in the digital age.
Home of this role is our Go-to-Market organization, where we are currently rebuilding and transforming our Revenue Operations function into a modern, AI-enabled operating model. Revenue Operations at Trusted Shops acts as the connecting layer across Marketing, Sales, Account Management and Customer Success – aligning people, processes, systems and data to create scalable and predictable revenue growth.
To join our Go-to-Market Organization, we are looking for a:
Head of Revenue Operations (f/m/d)
Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time)
Your Responsibilities
Develop and lead the RevOps team with a clear vision for how AI reshapes revenue operations
Own the North Star Metric (Predictable Net Revenue Growth: NRR + New ARR) and the supporting KPI framework across Revenue Predictability, Funnel Health, Customer Retention, and Operational Efficiency
Ensure GTM strategy reflects Trusted Shops' two-sided ecosystem: B2B member acquisition and retention alongside the consumer trust network
Drive unified planning, shared SLAs, and end-to-end lifecycle process governance across Marketing, Sales, AM, and CS
Build accurate forecasting and long-range revenue planning, progressively shifting toward AI-driven floor/ceiling models that reduce human bias
Develop the Unified Revenue Data strategy with PlatformOps and BI – a single source of truth that makes GTM data AI-ready
Drive tech stack consolidation toward platforms with native AI capabilities; evaluate and implement agentic automation where it creates measurable impact
Define the roadmap for AI adoption in RevOps – prioritize ruthlessly, sequence realistically, and hold the team accountable for delivery
