We need an exceptional and passionate Asst. Front Office Manager to join our Front Office team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground breaking, hostel brand.
WHO ARE WE
Generator is redefining social hospitality. Born in London, we’ve grown into a global brand with culturally connected spaces across Europe and beyond. Recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, we continue to challenge convention, evolve constantly, and raise the bar within our industry.
Backed by Brookfield, we are entering an exciting new phase of growth, with the scale and stability to strengthen our global position. At our core, we create safe, vibrant, and seriously social spaces inspired by the cities we call home - all driven by one simple mission: BE YOURSELF.
ABOUT GENERATOR HAMBURG
Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time. Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout. With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceiling windows, you'll feel right at home in this smart and cosy hostel.
NUTS AND BOLTS OF THE JOB
- Ensure that our social spaces embody the Generator brand and culture
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Play a part in ensuring that there is a responsible person (duty manager) onsite at all times
- Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
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Control payroll and all costs in your department
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Take ownership of the guest journey to ensure that we create a truly unique Generator experience
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Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
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Build and lead a FOH team who get Generator and want to be themselves
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Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
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Ensure that your team remains up to date with all local, national and international trends
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Be commercially savvy in exploring new revenue streams
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT’S IN YOUR DNA
- Passionate for hospitality and the youth travel market
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Passionate for delivering excellent customer service
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Fluent in English and German and knowledge of a third language is desirable
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Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
- You must be eligible to work in the EU to be considered for this role
YOUR ROCK STAR EXPERIENCE
- Bachelor’s degree in hospitality management
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Minimum 3 years of hotel experience in a similar role, experience handling cash, accounting procedures, and general administrative tasks
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Minimum 3 years of customer service in a hotel setting
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Conversant in at least one Property Management System
OUR GLOBAL EMPLOYEE BENEFITS
- Birthday holiday in addition to your yearly holiday allocation
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Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
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Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
- 2 free nights’ accommodation across any of our Generator properties globally
- Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
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International career opportunities so you can travel the world while working with us (win-win!)
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Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
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Online learning tools to help you develop, learn and grow
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions, get in touch!
Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.
Join us and help us achieve our Vision!
