{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"ASPRIVA stands for uncompromising quality and meaningful products that are part of a holistic approach to longevity. Our products support the third stage of this concept: carefully selected ingredients in scientifically based dosages. We are committed to a scientific approach, not marketing mumbo jumbo. We develop our products with the utmost care and responsibility to create innovative nutritional supplements that meet our own high standards without compromising on quality."}]},{"type":"heading","level":3,"children":[{"type":"text","value":"Your role"}]},{"type":"paragraph","children":[{"type":"text","value":"You are a central point of contact for our customers and help them to understand our high-quality products even better and solve their problems. This role is crucial because every problem offers an opportunity to build trust and strengthen customer loyalty by taking a solution-oriented approach. With your solution-oriented approach and empathy, you ensure that our customers have the best possible customer experience and thus convey the appreciation we show our customers, even when things don't go perfectly."}]},{"type":"heading","level":3,"children":[{"type":"text","value":"Your tasks"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Handling customer inquiries by email and phone."}]},{"type":"list-item","children":[{"type":"text","value":"Providing support with questions about orders, payment processing, deliveries and complaints."}]},{"type":"list-item","children":[{"type":"text","value":"Processing and monitoring our e-commerce order processes."}]},{"type":"list-item","children":[{"type":"text","value":"Collaborating on the implementation of sales and marketing projects."}]},{"type":"list-item","children":[{"type":"text","value":"Supporting our office management."}]}]},{"type":"heading","level":3,"children":[{"type":"text","value":"Your profile"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"You work in a structured, reliable and responsible manner – whether you have come to this through training, studies or practical experience."}]},{"type":"list-item","children":[{"type":"text","value":"At least 1-2 years of professional experience in customer service, ideally in e-commerce."}]},{"type":"list-item","children":[{"type":"text","value":"Enjoy talking on the phone and writing e-mails."}]},{"type":"list-item","children":[{"type":"text","value":"Very good written and spoken German and English skills; other languages are an advantage."}]},{"type":"list-item","children":[{"type":"text","value":"Friendly, communicative and confident manner, even in stressful situations."}]},{"type":"list-item","children":[{"type":"text","value":"Empathy, passion and a high degree of implementation strength."}]}]},{"type":"heading","level":3,"children":[{"type":"text","value":"What we offer"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Become part of a success story and shape the future of a brand with purpose and responsibility."}]},{"type":"list-item","children":[{"type":"text","value":"Challenging and varied tasks in a dynamic environment."}]},{"type":"list-item","children":[{"type":"text","value":"Great creative opportunities in a small, communicative team with a positive working atmosphere."}]},{"type":"list-item","children":[{"type":"text","value":"No internal political games – instead, you will work independently in a company with a clear mission."}]},{"type":"list-item","children":[{"type":"text","value":"An attractive, centrally located workplace in Heidelberg, just a few minutes' walk from the main train station."}]},{"type":"list-item","children":[{"type":"text","value":"Flexible working time models and the opportunity for flexible working to optimally balance work and family."}]}]},{"type":"heading","level":3,"children":[{"type":"text","value":"Have we sparked your interest?\n"}]},{"type":"paragraph","children":[{"type":"text","value":"Then please send us your application documents, stating your earliest possible start date, to
[email protected] and we will get back to you within 2-3 days at the latest."}]},{"type":"paragraph","children":[{"type":"text","value":"We look forward to receiving your application! "}]}]}
