Do you enjoy working in technically complex, customer-facing roles? As a Technical Account Manager at Trackunit, you act as a trusted technical advisor for forward thinking companies in construction, helping them unlock the potential of IoT, navigate integration challenges, and operate their fleets more effectively.
In this role, you work at the intersection of technical execution and customer outcomes, supporting key accounts as they realize value from the Trackunit platform through reliable connectivity, high quality data, and effective solution usage. By partnering closely with internal teams, you bring real world technical insight back into Trackunit and help shape how our solutions are used at scale.
With locations in Germany and France, we offer you a flexible setup with the possibility to work from one of our hubs or in a hybrid model.
No relocation assistance is offered for this position.
A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
International environment with regular check-ins and social events across teams, departments and borders.
We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.
You are a technically strong professional with experience operating in complex, customer-facing environments, motivated by understanding how real-world systems work and how to solve challenging technical problems.
You bring hands-on technical experience and are comfortable going deep into topics such as SaaS platforms, APIs, integrations, data flows, and system architecture.
You are comfortable working across the full technical landscape of Trackunit’s solutions, from cloud-based software and data to devices operating in the field, and you understand how connectivity, firmware, and hardware contribute to reliable customer outcomes.
Experience with IoT, connectivity technologies, or industrial data protocols such as CAN bus, J1939, or Modbus is a strong plus.
You proactively provide clear technical direction, align decisions and next steps, communicate early, close the loop, and bring a one-team mindset focused on outcomes.
You are fluent in both French and English and will work with customers in these languages.
Don’t meet every single requirement? No worries. This is what we’re looking for ideally, but if you’re excited about this role and believe you could be a great fit, we encourage you to apply even if your experience doesn’t align perfectly with every qualification.
As a Technical Account Manager at Trackunit, your responsibilities span several core areas that together define how you operate, collaborate, and create impact for customers. While you are deeply engaged with customers, this role does not include first-line support responsibilities or commercial ownership. Instead, you focus on owning technical outcomes, enabling customers, executing cross-functionally, advocating internally, and strengthening the TAM practice in close partnership with Customer Success, Support, and Key Account teams.
Proactively assess technical health, identify risks, and drive actions that improve stability, adoption, and long-term customer outcomes.
Support customer implementations by advising on architecture, configuration, and deployment considerations, ensuring customers are set up for success.
Provide oversight during critical customer issues and escalations, ensuring the right teams are engaged and customers have clear visibility into status, priorities, and next steps.
Contribute to the development and refinement of tools, dashboards, playbooks, and best practices that strengthen the TAM function.
Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
Your first chat will be with Jose Zevallos, Director of Technical Account Management, and the leader you’ll be reporting to in this role.
Interview with relevant people from the team, so you’ll get to know them and the team better. This typically includes conversations with one or two Technical Account Managers, as well as a conversation with the Global VP of Technical Account Management, to provide broader context on the team and organization.
Assignment specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
Offer presentation and walk-through. We’re lucky to have you!
The question is: Are you in?
