Osnabrück, Stadt, Niedersachsen
Job Summary
- Order tracking
- Review of actual costs
- Execution of month-end closing
- Preparation of analyses, reports, and presentations (e.g., for client meetings, audit preparation, and internal stakeholders)
- Preparation of monthly forecasts
- Invoicing and dunning processes
- Project-related procurement for the Osnabrück site
- Support with proposal preparation, revenue forecasting, budgeting, and other project management activities
- Staff scheduling and administration of timesheets and performance records
- Participation and active involvement in client meetings across various projects and areas
- Acting as a substitute for the Service Manager/Site Manager during their absence, including assuming all associated duties and responsibilities
- Representing the company at the site
- Coordinating external services and supervising external contractors on-site (e.g., building cleaning, winter services, waste management)
- Training site staff (e.g., on client requirements, safety briefings, working time regulations, internal HCL programs)
- Assuming MOD (Manager on Duty) on-call responsibilities on a rotational basis with the Service Manager (24/7)
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.
5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.
Skill Requirements
1. Proficient In Project Management Methodologies And Tools, Particularly In Dmo And Project Execution.
2. Strong Analytical Skills With The Ability To Perform Trend Analysis And Root Cause Investigations.
3. Excellent Communication And Interpersonal Skills To Effectively Liaise With Stakeholders And Present Findings.
4. Familiarity With Sla Management And Incident Resolution Processes.
5. Knowledge Of Capacity Planning And Change Management Principles.
Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation Certification
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
