We are launching one of the most ambitious Customs Transformation programs in DHL Express history—and we are looking for exceptional talent to help shape it.
This multi-year global initiative spans people, processes, and technology, with the goal of significantly elevating our Customs Operations and quality worldwide. As part of this journey, we are scaling our Global Operations and IT teams from under 30 to over 100 high-impact professionals, building new capabilities and strengthening existing ones.
Key focus areas include establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams, and investing significantly in advanced IT solutions. Backed by a multi-million Euro investment, this program is a long-term commitment to building smarter processes, stronger systems, and a future-ready Customs environment.
This is a complex and demanding transformation—but also a rare opportunity to make a tangible, global impact. Your work will directly contribute to how DHL Express delivers excellence to customers around the world.
If you are motivated by scale, challenge, and meaningful impact, this is your opportunity to be part of something truly transformational.
We are looking for a Manager Process Governance & Quality.
Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig.
As Manager Process Governance & Quality, you will own the governance model for customs processes and accountable for the standards, controls, and decision forums that keep the process landscape consistent, compliant, and high‑quality. Key outcomes include: a clear framework structure and integration in tools across the entire lifecycle, robust change control, effective quality gates and approval processes. Governance shall be aligned with overall program governance and enables efficient delivery output integration. The Senior Manager translates direction from the Senior Director Process Architecture & Governance into pragmatic governance and quality assurance, ensuring standards align with the overall delivery model.
