Job Description
Role Description:
The Quotes & Product Specialist is the primary point of contact for customers. This role ensures a high-quality customer experience through accurate information sharing, efficient handling of requests, and proactive support.
This is a 2-years fixed-term contract with the possibility of a permanent position based on business needs
Job Responsibilities and Duties:
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Act as the first point of contact for customers and coordinate professional and proper responses to all product and order-related inquiries.
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Responsible for developing and improving the focus of customer relationship management with both internal and external customers.
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Process quotation requests and follow up on quotation related enquiries.
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Assist customers in selecting products that best suit the application and identify potential sales opportunities and ensure the sales lead is provided to the appropriate Sales representatives
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Responsible for analysing and resolving customer requests, inquiries or problems by utilizing established procedures.
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Support Sales with customer-oriented requests.
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Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.
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Maintain customer master data and related documentation as per established procedures and policies.
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Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager.
Skills and Qualifications:
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Bachelor level education.
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Strong administrative and communication skills.
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Customer-oriented mindset with problem-solving abilities.
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Strong MS Office and CRM/ERP system knowledge.
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Accuracy in data handling.
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Stress-resistant, proactive, and team-oriented.
