Sales organisations, customer service teams and marketing departments are under pressure: processes need to become more efficient, data more usable, and customer experiences more consistent. At Arineo, you will shape this very transformation – using Microsoft Dynamics 365 Sales, Customer Service, Customer Insights and the Power Platform as the technical foundation. As a consultant, you’ll take on technical responsibility from process analysis right through to go-live: you’ll translate business requirements into robust solution designs, lead requirements workshops with sales and marketing stakeholders, and work hand in hand with developers and solution architects. Your goal: CRM solutions that really work in day-to-day operations – not just in the demo system.
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Rethinking sales and service in the digital age: You will review our clients’ existing sales, customer service and marketing processes, identify pain points and work with them to develop a concrete vision – from lead qualification to customer feedback.
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Conceiving & designing CRM solutions: You will translate business concepts from sales, service and marketing into functional solution designs based on Dynamics 365 Sales, Customer Service, Customer Insights / Journeys and the Power Platform – including data models, security concepts and integration points.
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Leading requirements workshops with sales and marketing stakeholders: You prepare workshops tailored to specific target groups, facilitate them confidently – whether with sales managers, service managers or IT leads – and ensure structured, transparent requirements management.
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Configure, test & integrate: You implement your designs in Dynamics 365 CE, coordinate closely with developers and solution architects, and manage interfaces with ERP systems and third-party systems.
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Supporting implementation & empowering users: You support user acceptance testing, coordinate acceptance procedures and, through targeted training, ensure that the solution is actually adopted and put into practice in day-to-day sales and customer service.
