The Air Export Supervisor is responsible for the timely and accurate processing of shipments and to provide pro-active customer service to internal and external customers. All Company policies and compliance of government regulations is required.
ESSENTIAL FUNCTIONS:
Accurate and timely processing of all shipments
Pro-active communication to internal and external customers
Adherence of Company guidelines as related to billing
Effective communication with respective managers and respective gateway operations to ensure the best possible routing of cargo
Timely communication with customers upon receipt of inquiry
Accurate and timely processing of shipments, AWB’s, invoices, and government required documents
Update and maintain TSA regulations for Branch
Obtain and maintain customer records including Consent to Screen form, shippers instruction and other forms and documents to be kept in the file
Ensure screening of cargo as per government and Company policy
Identify and recommend process improvement opportunities
Maintain Carrier Contract Rates in cooperation with Air Product Management team
Accurately maintain Customer rates
Other duties as assigned
SUPERVISORY RESPONSIBILITIES:
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Conduct performance evaluation for direct reports
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Recommend hiring, firing and promotion
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Identify and resolve personnel issues
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Ongoing coaching and mentoring of staff to develop skills to the highest level
QUALIFICATIONS:
EDUCATION AND EXPERIENCE:
ENVIRONMENT:
100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 10%) required in support of the position’s responsibilities.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds
