BCIC Swiss | Best Connect International Company is looking for an experienced IT Support Specialist to join our team in Germany on a full-time, on-site basis.
The ideal candidate will be responsible for providing 1st and 2nd line technical support and ensuring smooth and efficient IT operations for end users.
Key Responsibilities
- Provide first- and second-level technical support for end-user issues.
- Troubleshoot hardware, software, network, and connectivity-related problems.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
- Provide basic macOS support for Apple users.
- Install, configure, upgrade, and troubleshoot printers, computers, and other authorized peripherals.
- Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices.
- Use diagnostic tools to identify and resolve workstation hardware, software, and network issues.
- Collaborate with third-party vendors to resolve complex AV and IT-related issues when required.
- Maintain accurate and up-to-date ticket documentation for all incidents and service requests.
- Ensure timely communication with users and relevant stakeholders regarding issue status and resolution.
- Follow established IT support procedures and maintain a high standard of customer service.
Required Skills
- Strong troubleshooting and problem-solving skills.
- Hands-on experience providing 1st & 2nd line IT support.
- Good understanding of Windows environments and basic macOS support.
- Knowledge of hardware, software, printers, and basic networking.
- Strong communication and documentation skills.
- Ability to work independently in an on-site environment.
- Customer-focused approach with good interpersonal skills.
Requirements
- Valid work permit for Germany is mandatory.
- Several years of professional experience in a similar IT Support / Service Desk role.
- Good command of English & German
- Relevant technical knowledge and hands-on troubleshooting experience.
- Ability to work effectively in an on-site, end-user support environment.
Benefits
- Full-time, on-site employment.
- Opportunity to work with an international company.
- Professional and collaborative work environment.
- Exposure to enterprise-level IT infrastructure.
- Opportunities for professional growth and development.
How to Apply
If your profile matches the above requirements, please apply via Indeed with your updated English CV.
Join with BCIC Swiss
Job Type: Full-time
Pay: Up to 170,00€ per day
Work Location: In person
