Location: Frankfurt
Experience: 1+ Years
No of Positions: 5
Job Type: Part-time, Minijob, Internship
Start Date: ASAP
We are seeking motivated and customer-focused L1 IT Support to join our team in Frankfurt. This is a flexible role, perfect for students, entry-level professionals, or those looking to gain experience in IT support while working in a dynamic international environment.
The ideal candidate will act as the first point of contact for technical issues, providing efficient resolutions while ensuring high customer satisfaction.
Provide first-level IT support for PCs, operating systems, printers, telephones, and network connectivity (LAN/WLAN).
Act as the first point of contact for employees, troubleshooting hardware, software, and IT-related issues.
Assist with installing and configuring operating systems and applications.
Support Active Directory and Microsoft Intune/Azure for user and device management.
Troubleshoot issues related to Windows, Outlook/mailboxes, and network access.
Document IT issues and solutions, and provide basic training to end-users when needed.
Escalate complex issues to higher-level support teams when necessary.
Strong understanding of Windows operating systems and basic networking concepts (LAN, WLAN, TCP/IP).
Familiarity with Active Directory, group policy management, and Intune/Azure (preferred).
Good troubleshooting skills for PCs, printers, and other peripherals.
Excellent communication skills in English (mandatory); German is a plus.
Ability to work independently, manage time effectively, and handle multiple tasks.
Strong customer service mindset and eagerness to learn.
Note: For this position, English language skills must be Native or Bilingual. German language skills are an added advantage.
Flexible working options in Frankfurt.
Competitive compensation based on role type and experience.
Hands-on exposure to enterprise-level IT systems and support processes.
Opportunity to work in an international environment with growth potential.
Supportive and collaborative team culture.
If this opportunity excites you, send your application to
[email protected] with the subject
“Application for L1 IT Support | Germany | Part Time ”.
