Inside Sales Representative - Rovema Benelux BV (RBE) (m/f/x)

ROVEMA GmbH
Fernwald

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Details zur Stelle

Vollzeit

Leistungen

Flexible Arbeitszeiten

Qualifikationen

ERP-Systeme
Niederländisch

Vollständige Stellenbeschreibung

Key Responsibilities

Job Content

Acting as the primary contact for customers requiring spare parts or maintenance services.
Preparing quotations and ensuring their daily follow-up.
Processing and entering orders, placing purchase orders, and issuing invoices.
Answering and/or coordinating responses to customer inquiries, including technical questions.
Generating leads by relaying customer feedback to RBE Service Engineers (installed base) and following up commercially in coordination with the Sales Team.

Core Competencies

Customer-oriented approach: responsive, clear, efficient, and commercially minded.
Serving as the face of the company to the customer and acting as the link between the customer, the internal service organization, Rovema factories in Germany, and external suppliers.
Proficient in using the RBE ERP system (Exact Online) for searching articles, preparing quotations, processing sales orders, purchase orders, and invoices.
Ability to extract and interpret relevant information from technical drawings, bills of materials, and service manuals.

Objectives

Ensuring accessibility of RBE as the first point of contact for customers during office hours.
Processing and following up on customer requests in accordance with RBE KPIs (response time and quotation lead time).
Contributing to continuous improvement of customer satisfaction.

Key Requirements

Knowledge / Experience / Competencies:

MBO+ level of education and thinking.
Native-level or highly proficient Dutch language skills are required, both written and spoken.
Strong customer focus.
Commercial mindset.
Ability to maintain an overview and set priorities effectively.
Capable of balancing both customer interests and Rovema’s business interests.
Good command of English, both written and spoken; knowledge of German is preferred.
Cooperative, enthusiastic, persuasive, persistent, positive, and reliable in keeping commitments.
Technical understanding or a strong affinity for technology.

Education:

MBO+ qualification in a business-related field (e.g., Commercial Employee / Business Administration) or a technical field (e.g., Mechanical Engineering).

What we offer

Comprehensive pension plan with employer contribution.
30 vacation days per year (based on full-time employment).
Flexible working hours and hybrid working arrangements, with a minimum of four days per week in the office.
Professional development, training, and learning opportunities.
Company laptop.

Tätigkeitsbereich

Vertrieb und Handel

Karrierestufe

mit Berufserfahrung

Arbeitszeit

Vollzeit

Standort

Technologieweg 6a, 4906 AC Oosterhout, Niederlande

Über Uns

Passion for packaging - Die Welt von ROVEMA

ROVEMA Werte und Verhaltensweisen

Unsere Unternehmenskultur wird geprägt von gemeinsamen Werten und Verhaltensweisen. Sie sind Voraussetzung für unseren zukünftigen Erfolg und geben Raum für ein Höchstmaß an Gestaltungswillen und Veränderungsbereitschaft. Bei all dieser Dynamik sorgen fest verankerte Prinzipien dafür, dass wir in Balance bleiben:

ROVEMA Code of Ethics

Gemeinsam Wert schaffen für Generationen – indem wir das Richtige tun

Kontaktperson

Robin Durst:

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