At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
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Operate and continuously improve existing AI solutions in production environments, including Voice AI and Document AI applications.
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Monitor AI performance using KPIs, operational metrics, and stakeholder feedback.
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Identify quality issues, model drift, and optimisation opportunities and translate them into actionable improvements.
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Design, test, and implement prompt-based AI solutions from initial idea through to production deployment.
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Collaborate closely with business stakeholders to identify new AI use cases and define success criteria.
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Develop, maintain, and document AI workflows to ensure transparency, scalability, and compliance.
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Support business teams in understanding AI capabilities, limitations, and performance indicators.
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Ensure alignment with Intrum Group AI standards and contribute local insights to the wider AI community.
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Hands-on experience working with Large Language Models such as ChatGPT, Claude, Gemini, Copilot or similar technologies.
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Experience in prompt engineering and the systematic evaluation and optimisation of AI outputs.
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Strong analytical skills and confidence working with structured data and KPIs.
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Excellent communication skills in both German and English.
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A structured and solution-oriented mindset with a strong sense of ownership.
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Curiosity and enthusiasm for applying AI technologies in operational business environments.
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Initial experience with AI projects, automation solutions, analytics tools or workflow platforms is considered an advantage.
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Experience within operations, financial services, credit management or business analytics is beneficial but not mandatory.
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A comprehensive onboarding programme to help you get started in your new role.
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A diverse and innovative field of work with plenty of room for your own ideas and initiatives.
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The opportunity to work with AI solutions already running in production and to directly influence their future development.
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The chance to apply and further develop your AI knowledge in a real business environment.
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Flexible working hours and hybrid working options.
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A modern workplace with excellent public transport connections close to Essen central station, including parking facilities and secure bicycle parking.
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An open and collaborative company culture at a certified "Top Job" employer.
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Individual development opportunities through our e-learning offerings and the Intrum Academy
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
