Job Title: IT Support Engineer (L1/L2)
Location: Frankfurt, Germany
Job Type: Full-Time
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM
Job Overview
We are seeking a skilled and reliable IT Support Engineer (L1/L2) to join our team in Frankfurt. The ideal candidate will be responsible for providing first and second-level technical support, ensuring smooth IT operations, and delivering excellent end-user support.
Key Responsibilities
- Provide L1/L2 support for hardware, software, and network-related issues
- Troubleshoot and resolve incidents related to desktops, laptops, printers, and mobile devices
- Install, configure, and maintain IT equipment and applications
- Manage user accounts, permissions, and access (Active Directory, Office 365, etc.)
- Support Windows OS environments and basic network connectivity issues
- Handle ticketing systems (e.g., ServiceNow, Jira, etc.) and ensure timely resolution
- Perform routine system checks and preventive maintenance
- Escalate complex issues to higher-level support teams when required
- Provide on-site support and assist users with IT-related queries
- Maintain documentation of issues, solutions, and processes
Requirements
- Proven experience in IT Support (L1/L2 level)
- Strong knowledge of Windows operating systems and MS Office suite
- Familiarity with Active Directory, Office 365, and basic networking concepts
- Experience with ticketing tools (ServiceNow or similar)
- Good troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Fluency in English (German is a plus)
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications)
- Experience in corporate or enterprise IT environments
What We Offer
- Stable full-time position
- Professional work environment in Frankfurt
- Opportunity to grow and develop technical skills
Job Type: Full-time
Pay: 43,73€ - 51,95€ per month
Work Location: In person
