Location: ACS Hohenfels, Germany
Position: Full-time
Duties:
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Act as the first point of contact for clients, providing accurate information and referrals related to community services.
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Manage the Lending Closet, which includes issuing, receiving, and maintaining inventory of household items for military families.
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Register clients for ACS classes and events, confirm their attendance, and handle any cancellations or rescheduling as necessary.
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Assist with the in-processing and out-processing of military service members and their families, ensuring they receive the necessary information and resources.
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Perform various administrative tasks, including record-keeping, filing, and updating information in the ACS database.
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Provide courteous and professional customer service, whether in person at the front desk, over the phone, or through email communication.
Requirements:
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Must be capable of lifting up to 60 pounds due to the physical demands of managing the Lending Closet.
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At least one year of experience in providing information and referrals within a military or community service setting.
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Strong communication skills in English, with the ability to effectively convey information and respond to client inquiries both verbally and in writing.
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Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
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Demonstrated customer service experience, with a focus on professionalism, courtesy, and the ability to handle a variety of client needs in a busy environment.
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