About the Role
As a Host – Front Office / Reception, you will be the first point of contact for our guests and play a key role in creating a warm, professional and memorable stay. You will manage day-to-day reception operations, support guests throughout their stay and work closely with other hotel departments to ensure smooth operations.
Key Responsibilities
- Welcome guests warmly and provide professional check-in and check-out services.
- Handle guest enquiries, requests, complaints and feedback professionally and efficiently.
- Manage reservations, room assignments, payments and other front-office activities.
- Provide accurate information about hotel facilities, services and local attractions.
- Coordinate closely with Housekeeping, Maintenance, F&B and other departments to ensure guest requirements are met.
- Monitor arrivals, departures, special requests and VIP requirements.
- Handle cash and payment transactions accurately, following hotel procedures.
- Maintain accurate guest records and ensure compliance with hotel policies and German regulations.
- Support upselling of rooms and hotel services where appropriate.
- Assist with night/weekend shifts and other operational requirements as part of a rotating schedule.
- Contribute to a clean, professional and welcoming reception environment.
- Support other hotel operations when required as part of a multiskilled hospitality team.
Key Requirements
- Minimum 1–2 years of professional hospitality or front-office experience.
- German language proficiency of B1 or above; English communication skills preferred.
- Strong guest-service orientation and a professional, friendly approach.
- Good communication and interpersonal skills.
- Ability to work independently while collaborating effectively with a multicultural team.
- Comfortable working with hotel systems, reservations and basic payment processes.
- Full-time availability and flexibility to work rotating shifts, weekends and public holidays.
- Reliable, organised, adaptable and solution-oriented.
- Valid work authorization in Germany or eligibility for visa sponsorship.
Email: [email protected] , [email protected]
Contact: Mr. Gaurav Shinde, WhatsApp/Phone: +1 9370 268 156
Gehalt: 2.400,00€ - 2.800,00€ pro Jahr
Arbeitsort: Vor Ort
