- Location: Munich (Hybrid – mix of home and office)
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Salary: €60,000 – €75,000 a year (before taxes)
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Experience: At least 5 years
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Languages: German (Fluent/C1) and English (Good/B2)
We are the top company for digital medical data management in Germany. For over 25 years, we have changed how medical images are saved and shared. We help hospitals and doctors' offices move into the digital world by managing huge amounts of medical data. Our cloud software lets healthcare workers focus on taking care of their patients.
In this double role, you will be both a technical expert and a boss. You will keep our cloud software running smoothly while building and leading a great support team. You will have a lot of freedom to improve our customer service and support processes.
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Leading the Team: Manage the support team, give out tasks, and decide what needs to be done first.
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Technical Help: Answer questions from users and hospital IT teams about our medical image software.
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Fixing Issues: Handle daily tech support problems (Level 1 and 2) for our cloud systems, servers, and apps.
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Making Things Better: Constantly improve our support steps to give customers better service.
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Finding Deep Problems: Dig into complex technical issues and work with other teams to solve them.
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Checking Systems: Watch over our live apps and systems to make sure they are always working.
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Handling Big Issues: Take care of major problems for important clients and update our internal help guides.
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Experience: At least 5 years of working in technical customer support (Level 1 and 2).
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Leadership: Some past experience leading people (even remote teams) and a real desire to grow a team.
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Tech Skills: Good knowledge of Windows Server and SQL databases. It is a huge plus if you know medical IT standards (like PACS, DICOM, or HL7).
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Education: A degree in Computer Science, IT school training, or similar experience.
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Languages: You must speak fluent German (C1) and good English (B2).
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Attitude: You like to take action, love helping people, and are happy to make positive changes.
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Nice-to-have: Understanding of ITIL service standards or agile ways of working.
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Meaningful Work: Help create innovative health tech that truly benefits society.
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Flexibility: Work from home up to 4 days a week (not 100% remote).
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Career Growth: Enjoy a leadership job with lots of freedom to shape your own team.
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Great Culture: Work with a nice, supportive team where everyone learns together.
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Stability: Enjoy the fast pace of a growing company with the safety of an established market leader.
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Good Perks: Fair pay and great extra benefits.
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Job Type: Permanent, long-term contract
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Hours: 40 hours a week (you can ask for a 32-hour week if preferred)
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Time Off: 30 days of vacation per year
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Probation Period: 6 months
