Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics nearly 150 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2Flow™ temperature regulating system, and the revolutionary lighter, warmer LIFALOFT™ insulation. Building on Helly Hansen’s proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PRO™ - the company’s most innovative waterproof/breathable technology to date.
Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations globally.
Helly Hansen’s outerwear, base layers, sportswear and footwear are sold in more than 40 countries around the world. To learn more about Helly Hansen’s latest collections, visit www.hellyhansen.com.
Our Munich Customer Operations DACH EAST PP team is looking for a Customer Operations Representative on a temporary basis to cover a maternity leave, as of June 2026 until September 30th, 2027.
We are looking for a Customer Operations Representative to join our DACH EAST Pure Players European Customer Operations team, supporting our DACH wholesale, B2B and Pure Players customers.
In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands.
This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment.
Customer Service & Service Excellence
- Deliver first-class customer service to DACH wholesale, B2B and Pure Players customers
- Act as a key point of contact for order-related questions, deliveries, and after-sales topics
- Proactively communicate with customers regarding order status, availability, and potential changes
- Contribute to continuous improvement initiatives and the Service Excellence strategy
- Balance customer needs with cost-effective and value-driven solutions
Order & Operations Management
- Support and follow up on order entry to ensure accuracy and completeness
- Verify pricing, discounts, and commercial terms according to seasonal deadlines
- Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders
- Ensure timely order release to meet requested delivery dates
- Handle returns, chargebacks, and order-related exceptions
- Support the monthly forecasting process and follow up on shipping targets for the Italian market
Collaboration & Teamwork
- Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations
- Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support
- Participate in local or global projects when required
Experience & Qualifications
- Experience in Customer Service, Customer Operations, or order management roles
- Strong operational mindset with attention to detail and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with IT systems; ERP experience is an advantage
- Fluent German and English (main working language)
Personal Attributes
- Customer-focused with a proactive, solution-oriented approach
- Strong communication and collaboration skills
- Organized, reliable, and comfortable working with deadlines
- Positive team player with a continuous improvement mindset
- A role within a young, dynamic, and international team
- A culture of ownership, empowerment, and continuous improvement
- Opportunities to grow and develop within Customer Operations and the wider organization
- An exciting phase of growth within a strong international brand
- Working from home or out of the Central European Headquarters, located in Munich, on a 50/50 basis
- Employee discounts on our products
Interested? Please apply with your letter of motivation, CV and your letters of recommendation no later than 10 of June 2026.
