As Team Lead Field Service, you are responsible for the operational management and coordination of all field service activities. You ensure that service work is carried out efficiently, safely, on schedule, and to the highest quality standards. You continuously monitor progress, capacity, and team performance.
A key part of your role is ensuring compliance with HSE (Health, Safety & Environment) standards. You make sure that all service engineers are properly prepared to work onsite, including the availability of correct safety documentation, work permits, and adherence to customer-specific safety procedures. You also stimulate a strong safety culture through initiatives such as toolbox meetings and continuous awareness of safe working practices.
You are responsible for solid work preparation and execution, ensuring that service jobs are well-prepared, technically sound, and efficiently executed. In addition, you review service reports on quality, completeness, and technical accuracy, safeguarding high reporting standards towards customers.
You play a key role in improving processes and service quality, actively contributing to a professional and customer-focused service organization. In addition, you lead, coach, and develop a team of service engineers.
Location: Koog aan de Zaan
Reporting line: You report to the Manager Service and work closely with Service Planning, Sales, Project Management, and Engineering
Team size: Up to 20 employees
International exposure: You will be in contact with international customers and external service partners
Your Tasks:
- Coordinate and manage all field service activities
- Monitor progress, planning, quality and safety of service assignment
- Ensure proper work preparation, including scope definition, documentation, and resource planning
- Safeguard HSE compliance, including correct use of safety documentation, permits, and procedures for onsite work
- Organize and lead toolbox meetings to promote safety awareness and continuous improvement
- Review and validate service reports on technical content, quality, and completeness
- Identify bottlenecks and drive process improvements
- Ensure efficient use of people, materials, and resources
- Align daily with internal departments such as Sales, Project Management, and Engineering
- Maintain contact with customers and external service partners
- Coach, motivate, and guide the service team
- Foster a customer-focused, safety-conscious and professional way of working
- Analyze service performance and initiate improvement actions
