Your Mission:
- Support the implementation of customer service strategies aligned with company goals and customer needs.
- Provide efficient and professional technical support to customers, including after-sales service, technical consultation, troubleshooting, and complaint resolution.
- Act as the main contact for customers, resolve service issues, and coordinate internal resources to meet customer needs.
- Collaborate with sales and service teams to improve customer satisfaction and service quality.
- Support the establishment and optimization of service processes/SOPs.
- Travel as required to provide on-site technical support.
- Support customers with prototype assembly, testing, and problem-solving.
- Conduct technical training sessions for customers and internal teams.
- Provide technical support to workshop teams for after-sales issues.
- Perform other service-related tasks as assigned.
You Have:
- Customer-oriented, self-motivated, and responsible.
- Background in engineering, preferably Electrical, Automation, Mechanical Engineering, or related fields.
- Excellent cross-cultural communication skills. Fluent in Chinese, with good command of English or German.
- Strong project management skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of gender, age, ethnicity, religion, disability, or sexual orientation.
Job Type: Full-time
Pay: From 3.200,00€ per month
Education:
Language:
- Chinese (Required)
- English (Preferred)
- German (Preferred)
Work Location: In person
