About MOSCOT
MOSCOT is a five-generation family-owned New York City institution renowned worldwide for its iconic eyewear — The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 111 years of eyewear expertise, and unparalleled Craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.
Job Description
We are looking for an enthusiastic, fun loving, and hardworking Augenoptikermeister/in Shop Manager to join our new Shop opening in Frankfurt.
This individual enjoys providing superior customer service, is a team player, and has a high degree of emotional intelligence. A love for fashion and a level of excellence is a must.
Tasks & Responsibilities
Customer Service:
- Greet all customers pleasantly and with courtesy, provide customers with clear directions and provide all information regarding products and services
- Understanding of the MOSCOT brand and story and ability to communicate this heritage to the customer
- Create a memorable MOSCOT Shop experience
- Collaborate with MOSCOT family members to keep shop tidy and organized.
Communication:
- Answer and direct phone calls as needed
- Respond and collaborate with lab and shop teams on all orders.
Inventory Control:
- Assist with cycle counts, receipts, and returns of frame and stock lens inventory
- Process inter-shop transfers in the POS system
- Confirm that tickets match the physical frame.
Requirements
- A licenced Optician with management experience (Augenoptikermeister/in)
- Clear and articulate communication skills with empathy towards customers
- Fluency in German and English, both written and spoken
- Weekend and Holiday availability required.
Perks and Benefits
- Discounts on glasses and free frames according to the Company policy
- Annual discretional and scalable bonus based on personal performance and Shop results
- Young and flexible working environment
- Training courses.
Job Types: Full-time, Part-time, Temporary, Contract, Commission, Permanent
Work Location: In person
