Role Overview
▪ Job Title: Client Support Executive
▪ Department / Team: Client Support
▪ Reason for Hiring: Team expansion to support growth
▪ Reports to: Client Support Lead (Munich)
▪ Team Size: 2 currently, expanding
▪ No. of Vacancies: 1
Location & Working Model
▪ Primary Location: Munich, Germany
▪ Remote / Hybrid / On-Site Policy: On-site
▪ Travel Requirements: No travel required
Key Responsibilities
▪ Collaborate with sales, operations, and compliance teams to ensure smooth trade processing and issue resolution
▪ Train and support customers on processes to reduce future support inquiries
▪ Collect open receivables promptly to support efficient cash flow
▪ Monitor, track, and report open trades requiring wire instructions; escalate suspected non-settlements
▪ Maintain accurate customer data in CRM (Salesforce) and document all interactions
▪ Handle minor complaints independently; escalate major complaints to the complaints department or management
▪ Ensure compliance with GDPR, CASS, and internal regulations; act as central contact for compliance inquirie Ideal Candidate Profile
Must-Haves:
▪ Native German &
▪ Strong computer skills with excellent Excel, Outlook, and broader Microsoft Office usage
▪ Minimum 1 year of relevant experience
▪ Openness to change and continuous learning
Compensation
▪ Base Salary Range: €45,000 – €50,000
▪ Variable/Bonus: €12,000 annually (paid €1,000 monthly, tied to sales team commercial targets)
Contract Details
▪ Contract Type: permanent
▪ Working Hours: Full-time (32h/80% option not available)
▪ Vacation Days: 25 work one site
▪ Probation Period: 6 months Name: Corpay
▪ Industry: FinTech
Hiring Process
▪ Step 1 – Interview with Managing Director
▪ Step 2 – Interview with Client Support Team Lead (Munich)
▪ Step 3 – Local interview & meet-the-team session
Job Type: Full-time
Pay: 45.000,00€ - 50.000,00€ per year
Application Question(s):
- Would you be open to a gross annual salary in the range of €45,000–€50,000?
- Would you be open to working on-site in Munich?
- Do you have experience with Microsoft Office?
Language:
- native german (Preferred)
Work Location: In person
