Supervisory Customer Experience Associate

Army and Air Force Exchange Service (AAFES) -
Wiesbaden

Jetzt bewerben

Details zur Stelle

Vollzeit
17,25 € – 21,80 € pro Stunde
vor 23 Stunden

Qualifikationen

Verkaufsplanung
Hochschulreife
Personalführung
PC-Kenntnisse
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Supervisor – Apparel/Accessories/Prestige Brands

Job Description As a Supervisor in Apparel/Accessories/Prestige Brands, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. So what can you expect as a Supervisor in Apparel/Accessories/Prestige Brands at the Exchange?
 Promote a positive team and customer centric culture
 Lead a culture of accountability through clear expectations
 Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
 Ensure customers have an extraordinary experience while shopping
 Greet every customer with eye contact and smile in your authentic way We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
 Previous experience in Apparel/Accessories/Prestige Brands preferred
 Able to learn and adapt to current technology needs
 Able to think quickly on the spot to answer customer questions
 Able to take initiative
 Able to share brand knowledge
 Able to lead teams to meet organizational objectives
Additional Qualifications/Requirements:
 Excellent attention to detail
 Willing to cross-train and work in other areas of the store, as needed
 Must possess a welcoming and helpful attitude toward customers and other team members
 Excellent communication skills
 Basic computer skills
 Previous retail supervisory experience preferred

Facility Name

WIES HAIN SHOP CENTER

Job Grade

Job Tier

Career Area

Retail Operations

Supervisor

Yes

Who We Are

Wiesbaden Exchange
Hainerberg Shop Center
Softlines Annex

Our Focus

Exchange Associates - Are You Ready to Lead Associates - Come Join the Our Team

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

THIS POSITION IS OPEN TO BOTH U.S. AND LN APPLICANTS

LOCAL NATIONAL INFORMATION:
JOB TITLE: SPVY SALES ASSOCIATE: JOB CODE:5189L05-91 GRADE: T 5:
CATEGORY: REGULAR FULL TIME: 38.5 HPW/5 DPW: PAY RANGE: € 2898.14;
APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS, AFTERNOON, EVENINGS, WEEKENDS AND HOLIDAYS. ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY. APPLICANTS APPLYING ON A LOCAL NATIONAL APPLICATION MUST CONTACT THE SERVICING HUMAN RESOURCES OFFICE AT 0611-72386411/412/413/410.IF YOU HAVE ANY QUESTIONS ABOUT THIS VACANCY YOU MAY ALSO EMAIL OUR OFFICE AT:[email protected].

Salary Minimum

$17.25

Salary Maximum

$21.80

Number of Positions Remaining

Job Expires

10-Jun-2026

Jetzt bewerben

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