About the Role
As a Deskside Support Technician (d/f/m) - Level 2 , you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in Kassel.
Work Model – 100% Onsite (Kassel, Germany)
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Kassel, Hessen .
Key Responsibilities
Site Lead Responsibilities
Responsible for Field Support (FS) operations across one or multiple sites .
Provide VIP support and oversee the on-site support team.
Offer technical training to junior team members.
Technical Support & Operations
Deliver IMAC (Install, Move, Add, Change) services.
Perform break‑fix support for end-user hardware and software.
Stage, build, and image systems using the standard client image (eCore) .
Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor .
Complete special projects as requested by the customer.
Conduct data collection and preservation activities relevant to migrations and eDiscovery .
Required Qualifications
Strong communication skills.
Proficiency in German to collaborate with German‑speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
Strong analytical and troubleshooting abilities.
Solid understanding of Microsoft Windows Operating Systems .
Strong working knowledge of MS Office and standard business applications.
Excellent customer support and stakeholder-facing skills.
2–4 years of deskside or field support experience.
A+, MCP, MCSE or equivalent certifications (desired).
Technical Skills
Basic knowledge of:
Networks
Telecom
Compute/storage
Advanced knowledge of macOS & iOS environments and related administration.
Advanced understanding of macOS imaging & endpoint deployment .
Basic understanding of policies, user certificates, and keychain design/management.
Advanced mobile device support expertise.
