14 beste Stellen als ccna in wiesbaden, he – aktuell auf Personalsuche

Service Desk Technician
SOSi —Wiesbaden
- Vollzeit
- Bachelor
Direkt bewerben
Network Wireless Engineer
General Dynamics Information Technology —Wiesbaden
- 40 € – 52 € pro Stunde
- Bereitschaftsdienst
- Bachelor
- Mit Reiseanteil
- Kostenbeteiligung am Arbeitsweg
Network Firewall Administrator
General Dynamics Information Technology —Wiesbaden
- 102.000 € – 138.000 € pro Jahr
- Bachelor
- Kostenbeteiligung am Arbeitsweg
Network Administrator Intermediate – TS/SCI required
General Dynamics Information Technology —Wiesbaden
- 32,30 € – 43,70 € pro Stunde
- Kostenbeteiligung am Arbeitsweg
Network Administration Support / Active Secret
Peraton —Wiesbaden
- 104.000 € – 166.000 € pro Jahr
- Überstunden
- Bachelor
- Wirtschaft
- Employee Assistance Program
Cybersecurity Operations Center Analyst, Senior
Booz Allen Hamilton —Wiesbaden
- 99.000 € – 225.000 € pro Jahr
- Teilzeit
- Bachelor
5 Tage
Network Engineer (w/m/d)
SPIRIT/21 GmbH —Rüsselsheim am Main
- Vollzeit
- Weiterbildungsprogramme
Senior System Administrator
General Dynamics Information Technology —Wiesbaden
- 106.250 € – 143.750 € pro Jahr
- Informatik
- Bachelor
- Kostenbeteiligung am Arbeitsweg
Computer Network Defense Administrator / Active Secret
Peraton —Wiesbaden
- 86.000 € – 138.000 € pro Jahr
- Überstunden
- Management-Erfahrung
- Bachelor
- Wirtschaft
- Employee Assistance Program
NSATU Routing & Switching Level 3 Engineering Support
Vector Synergy —Wiesbaden
Direkt bewerben
Senior Network Management Support (Technical) professional / Active Secret
Peraton —Wiesbaden
- 112.000 € – 179.000 € pro Jahr
- Überstunden
- Bachelor
- Wirtschaft
- Employee Assistance Program
Network Engineering, Lead Associate
Peraton —Wiesbaden
- 86.000 € – 138.000 € pro Jahr
- Überstunden
- Management-Erfahrung
- Bachelor
- Wirtschaft
- Employee Assistance Program
Consultant für Enterprise-Netzwerke (all genders)
Accenture —Kronberg
- Vollzeit
- Mit Reiseanteil
- Betriebswirtschaftslehre
- Wirtschaft
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Junior Consultant für AI-Powered Enterprise-Netzwerke (all genders)
Accenture —Kronberg
- Vollzeit
- Informatik
- Mit Reiseanteil
2 Tage

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Service Desk Technician

SOSi -
Wiesbaden

Direkt bewerben

Details zur Stelle

Vollzeit

Leistungen

Mietzuschuss

Qualifikationen

Bachelor
CompTIA Network+
CCNA Security
SSCP
CompTIA A+
Informationstechnologie

Vollständige Stellenbeschreibung

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

Overview

The SOSi team is growing in Europe, and we are looking for talented and dedicated Service Desk Technicians to support an IT program based in Wiesbaden, Germany. SOSi is a family-owned government contractor with a long history of providing technical solutions to customers performing challenging missions.

Essential Job Duties

Serves as the initial point of contact for both onsite and remote end user requests and respond swiftly and appropriately based on self-determined severity of incidents. Responsible for front line customer technical service support, responding to and resolving computer, printer, and software issues. Customers contact the service desk in person, by phone, using Service Now, or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Tier 1 level are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Provide participants and staff with responsive, qualified, and knowledgeable IT Call Center and technical service support. Service Desk Techs support requests may be received in person, over the telephone, by email, or via Service Now. The Service Desk Technician shall enter telephone request calls, emails, and in-person requests into the ticket system.

Tier 1 Support Service includes but are not limited to:

Managing Active Directory User Accounts and groups.
Install and troubleshoot all Government-approved IT equipment such as desktops, monitors, printers.
Physically deploy, relocate and/or replace IT equipment. This may require an individual to lift equipment up to 50 pounds.
Install and troubleshoot all Government-approved operating systems and COTS software for desktops, laptops, and other mobile devices.
Demonstrate how to login to the network, save and retrieve files, how to find course materials, and how to effectively use all of the IT resources available, as required by the Government.
Provide Tier 1 support, to include all sections of SSD such as Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.
Tier 2 Support Services include Tier 1 services plus:
Upload Microsoft Baseline Images onto user laptops, Manage 3rd party software updates and patches, containers and schedules.
Manage test groups for Windows and 3rd party software updates and patches, and ensure testing is completed based on documented SOPs. Responsible for writing standard practice procedures and uploading and maintaining SPPs in the Service Now Knowledge Database.
Assist with managing the Mobile Device Management system for all approved mobile devices in accordance with documented SOPs.
Provide Tier 2 support to all sections of SSD including Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.

Qualifications

Minimum Requirements

An active in-scope SECRET security clearance.
A bachelor's degree plus 3 years of recent specialized experience, OR; An associate's degree plus 7 years of recent specialized experience, OR; A major certification plus 7 years of recent specialized experience, OR; 11 years of recent specialized experience.
IAT I certification, (A+ CE, CCNA-Security, CND, Network+ CE, SSCP), a higher IAT is also acceptable.
CE Windows 10 and/or MS 365 certified.
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or newer equivalent Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or Microsoft Certified: Azure Administrator Associate (AZ-104).
Must be approved by the USG and qualify as a Technical Expert (TESA) under the U.S. SOFA in Germany.

Preferred Qualifications

Bachelor’s Degree in Information Technology (IT) or a related field and 3yrs of recent specialized experience.
MCP.
Fluency in a foreign language is desirable, but not required.

Additional Information

Work Environment

Working conditions are normal for an office environment.
Fast paced, deadline-oriented environment.
The Service desk hours of operation are 7:00 a.m. to 6:00 p.m. Monday through Friday.
Additional housing allowance will be added to base salary.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

Direkt bewerben

Erweiterte Suche

ccna Jobs in wiesbaden, he

Service Desk Technician

Network Wireless Engineer

Network Firewall Administrator

Network Administrator Intermediate – TS/SCI required

Network Administration Support / Active Secret

Cybersecurity Operations Center Analyst, Senior

Network Engineer (w/m/d)

Senior System Administrator

Computer Network Defense Administrator / Active Secret

NSATU Routing & Switching Level 3 Engineering Support

Senior Network Management Support (Technical) professional / Active Secret

Network Engineering, Lead Associate

Consultant für Enterprise-Netzwerke (all genders)

Junior Consultant für AI-Powered Enterprise-Netzwerke (all genders)

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