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Manager Service Delivery Infrastructure Services

BioNTech AG -
Mainz

Jetzt bewerben

Details zur Stelle

Vollzeit

Leistungen

Jobticket
Flexible Arbeitszeiten
Kostenfreies oder vergünstigtes Deutschland-Ticket

Vollständige Stellenbeschreibung

Mainz, Germany | full time | Job ID: 11612

About the role:

As Service Delivery Manager Infrastructure Services, you ensure the stable, secure, and efficient delivery of core infrastructure services across the enterprise. You act as a key contact for internal stakeholders and external providers and drive service quality, standardization, and continuous improvement.

Your contribution:

Own and manage infrastructure services such as Server OS, Database Systems, Virtual Apps & Desktops, and Windows Domain Services
Ensure stable, secure, and highly available operations across on-premise and hybrid/cloud environments
Manage external service providers and monitor service quality, SLAs, and performance
Oversee incident, problem, and change management for infrastructure services
Drive standardization, automation, lifecycle management, and service improvements
Collaborate with IT, security, and business stakeholders to ensure compliance, resilience, and cost Efficiency

A good match:

Proven experience in IT Service Management and Service Delivery within infrastructure services (>5 years)
Strong understanding of server operating systems, database systems, virtualization, and hybrid/cloud environments
Good knowledge of ITIL processes such as Incident, Problem, Change, Capacity, and Service Level Management
Experience in vendor management, service performance monitoring, and contract-related steering
Strong communication, stakeholder management, and analytical skills
Service-oriented, structured, accountable, and focused on continuous improvement
Fluent English language skills, both oral and written

Your Benefits:

It's our priority to support you:

Your flexibility: flexible hours | vacation account
Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
Your health and lifestyle: Company bike
Your mobility: Job ticket | Deutschlandticket
Your life phases: Employer-funded pension | Childcare

Apply now - We look forward to your application!

Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).

Job ID 11612 (please always specify if you have any questions)

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.

Inspired? Become part of #TeamBioNTech.

BioNTech, the story

At BioNTech, we are more than just a biotechnology company – we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting-edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases.

Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encourage creativity, and develop business strategies driven by our shared passion for advancing medicine.

Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world.

BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you!

BioNTech - As unique as you

www.biontech.com

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