1 beste Stelle als customer service analyst in leipzig, sn – aktuell auf Personalsuche

Insights Analyst
TechBiz Global GmbH —Leipzig
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Schreibfähigkeiten
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Insights Analyst
TechBiz Global GmbH —Leipzig
Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building.
Direkt bewerben

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Insights Analyst

TechBiz Global GmbH
Leipzig

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Microsoft Powerpoint
Microsoft Excel
Schreibfähigkeiten
Datenanalyse
Bachelor
Pivot-Tabellen

Vollständige Stellenbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Insight Analyst to join one of our clients' teams.
If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you

Key Responsibilities

Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building.
Track deadlines and deliverables to ensure prompt report delivery to clients, maintaining overall formatting and visual consistency of reports.
Craft contextual and qualitative analyses based on KPIs, proofread/edit reports for accuracy, and verify numbers and report findings.
Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends.
Project management to ensure customer satisfaction throughout the delivery process, analyzing mainstream and social media content to inform strategic communication objectives.
Utilize Meltwater software, Excel, and PowerPoint to extract data, produce reports, and collaborate with internal teams and clients to enhance value-added initiatives.
Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

0-2 years of relevant work experience (client-facing roles are advantageous).
Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
Proficient report writing skills, covering both qualitative and quantitative aspects.
Customer-focused mindset with a commitment to exceptional client servicing.
Critical thinking skills, facilitating insights derived from data analysis
Strong interest in current affairs, mainstream media, and social media trends.
Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
Excellent written and verbal communication skills in German and English, particularly in report and curated newsletter writing.
Shift work is required to cover early morning delivery schedules

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Insights Analyst

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