20 beste Stellen als head of customer service in köln, nw – aktuell auf Personalsuche

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Head of Cargo

Air Partner -
Köln

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Details zur Stelle

Qualifikationen

Logistik
Fracht
Führungserfahrung
Verhandlungsgeschick

Vollständige Stellenbeschreibung

Overview:

About Air Partner Cargo

We are a specialist provider of Time Critical logistics services, focused exclusively on the movement of critical shipments where time is the defining factor.

When aircraft are grounded, production stops or deadlines cannot move, standard transport is no longer enough. That is where we operate — designing and executing rapid-response logistics solutions for the world's most time-sensitive movements.

We work exclusively with urgent, high-impact shipments where failure is not an option and certainty matters as much as speed.

Role Purpose

We are seeking an experienced and commercially driven Head of Cargo to lead and grow our cargo business unit in Cologne. This is a senior leadership position with full responsibility for operational performance, team management, and profit & loss (P&L). The ideal candidate will bring a strong freight forwarding background, preferably with proven expertise in time-critical logistics.

The key focus of this role is to drive the growth of our Time Critical Services portfolio, including OBC (On Board Courier), NFO (Next Flight Out), Direct Drive, and Charter solutions. You will play a pivotal role in expanding the client base in line with the company’s strategic vision.

Responsibilities:

Accountabilities

Lead, develop, and manage a team of cargo professionals, fostering a high-performance culture
Own and manage the full P&L of the cargo business unit, delivering revenue and profitability in line with agreed targets
Develop and execute sales strategies to grow the Time Critical services portfolio (OBC, NFO, Direct Drive, Charter)
Build a strong and sustainable sales pipeline through proactive prospecting and market research across relevant industry verticals
Actively target and win new customers, positioning the company as the preferred partner for time-critical logistics solutions
Strengthen relationships with existing clients while identifying opportunities for cross-selling and expansion
Provide tailored Time Critical solutions to both new and existing clients, ensuring high levels of service and responsiveness
Collaborate with internal teams on ad-hoc projects and strategic initiatives
Oversee day-to-day cargo operations across air, road, and multimodal freight forwarding activities
Ensure compliance with all regulatory, safety, and operational standards
Provide visible leadership to the Time Critical 24/7 team and also outside of the Air Partner Group – e.g. key customers, consumer reports/thought leadership and working with new product development, Sales, Technology and Marketing teams
Attend and present at events and meetings with key influencers to generate business leads and raise the profile of Air Partner

Sales & Commercial Expectations

Demonstrate proactive and consistent prospecting activity
Apply strong procurement expertise to secure competitive and effective logistics solutions
Creatively present customer-focused offers and solutions
Exhibit strong commercial awareness and negotiation skills
Maintain accurate and disciplined administration of the sales pipeline and processes

Qualifications:

Candidate Requirements

Minimum 10 years of experience in freight forwarding, with significant time in a leadership role
Strong background in time-critical logistics preferred
Proven track record of managing P&L and delivering revenue growth
Experience leading and developing teams
Deep understanding of cargo operations, particularly within air freight and urgent logistics solutions
Strong commercial acumen and customer-focused mindset
Excellent leadership, communication, and stakeholder management skills
Fluent in German and English, other languages an advantage

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Erweiterte Suche

head of customer service Jobs in köln, nw

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Ich möchte aktuelle Job-E-Mails für Stellen als head of customer service in köln, nw erhalten

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