20 beste Stellen als customer experience specialist in hamburg, hh – aktuell auf Personalsuche

Customer Service Specialist (all genders)
ABOUT YOU SE & Co. KG —Hamburg
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
Direkt bewerben
Client/Customer Service Specialist - OCEAN FREIGHT
Crane Worldwide Logistics —Hamburg
- Kundenberatung
- Microsoft Office
- Hochschulreife
2 Tage
Rental Service Agent
Indie Campers —Hamburg
- Wochenendarbeit möglich
- CRM-Software
- Gastgewerbe
- Vertrieb
Direkt bewerben
Technical Support Specialist
BALLY’S INTRALOT SA —Hamburg
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Bachelor
- Linux
Direkt bewerben
Customer Care Specialist (m/w/d)
Securepoint GmbH —Hamburg
- Vollzeit
- Erfahrung in der IT
Courier Specialist Office (m/w/divers)
Lufthansa Technik AG —Hamburg
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Wartung
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
12 Tage
Ocean Freight Specialist - Import (m/f/d)
DP World Company —Hamburg
- Hybrides Arbeiten
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Direkt bewerben
Procurement Specialist for Facility & Construction Services (m/f/d)
H&M —Hamburg
- Vollzeit
- Hybrides Arbeiten
- Management-Erfahrung
- Microsoft Office
- Wirtschaft
- Employee Assistance Program
Direkt bewerben
13 Tage
Technical Support Specialist (m/w/d)
Tobias Grau GmbH —Rellingen
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- ERP-Systeme
- Englisch
- Flexible Arbeitszeiten
Start your Own Hiking Travel Brand - Berlin
Ventura TRAVEL —Hamburg
- Englisch
- Projektmanagement
- Führungserfahrung
Direkt bewerben
Reporting Specialist (m/f/diverse)
Lufthansa Technik AG —Hamburg
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Datenanalyse
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
3 Tage
Customer Care Specialist for Mercedes-German Speakers (Relocation incl.)
Next Job Abroad —Hamburg
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Wartung
- Homeoffice-Möglichkeit
Direkt bewerben
Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)
Arineo GmbH —Hamburg
- Ab 70.000 € pro Jahr
- Vollzeit
- Kundenberatung
- Mit Reiseanteil
- Künstliche Intelligenz
- Reisekostenerstattung
- Employee Assistance Program
Fleet Manager – Military Customer
Safran —Norderstedt
- Vollzeit
- Kundenberatung
- Englisch
- Microsoft Office
- Flexible Arbeitszeiten
German Social Media and AI Content Specialist - Relocate to Greece
Next Job Abroad —Hamburg
- Vollzeit
- Tippen
- Künstliche Intelligenz
- Umzugskostenzuschuss
Direkt bewerben
Technical Flavour Specialist (m/f/d)
Arethia —Reinbek
- Vollzeit
- Hybrides Arbeiten
- CRM-Software
- Microsoft Excel
- ERP-Systeme
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Solution Architect Microsoft Dynamics 365 FSCM (all genders)
Arineo GmbH —Hamburg
- Ab 75.000 € pro Jahr
- Teilzeit
- Informatik
- Mit Reiseanteil
- Künstliche Intelligenz
- Reisekostenerstattung
- Employee Assistance Program
German-speaking Customer Expert for Booking.com Team in Greece (relocation incl)
Next Job Abroad —Hamburg
- Vollzeit
Direkt bewerben
Solution Architect Microsoft Dynamics 365 CE (all genders)
Arineo GmbH —Hamburg
- Ab 75.000 € pro Jahr
- Vollzeit
- Azure
- DevOps
- APIs
- Reisekostenerstattung
- Employee Assistance Program
Ocean Freight Pricing Specialist
Toll Group —Hamburg
- Vollzeit
- Microsoft Excel

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Customer Service Specialist (all genders)

ABOUT YOU SE & Co. KG
Hamburg

Direkt bewerben

Details zur Stelle

Vollzeit

Leistungen

Firmenevents

Qualifikationen

Jira
Kundenberatung
Zendesk
Confluence

Vollständige Stellenbeschreibung

Company Description

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

Job Description

Structured handling of complex and escalated customer inquiries, complaints, and claims via email (Last Level Support - no direct customer phone contact)
Independently investigating cases within our systems with extended permissions and collaborating closely with internal stakeholders, particularly Finance, Tech, and Legal, to find solutions
Collaborating with internal teams to optimize processes and workflows based on insights gained from case resolutions
Supporting our Quality team in ensuring the quality of our external partners
Contributing to knowledge sharing within the team by documenting workflows in English and ensuring knowledge is captured sustainably
Taking on responsibility for projects and special cases at an early stage

Qualifications

First experience in customer service (e.g. in a call center environment or on the service provider side) is a strong plus - but motivated career changers with a passion for solving complex cases and conducting in-depth research are also very welcome
For us, practical experience matters more than theory. Your personality and logical thinking are what count - a university degree or specific professional training is not required
You have a quick grasp of new topics, strong problem-solving skills, and enjoy investigating complex cases in depth (“detective work”)
You communicate confidently in writing, have a strong service mindset, and maintain a professional approach when working with our internal departments
You are open to learning new tools. First experience with Google Workspace, Confluence, Jira, or Zendesk is a plus, but not a must - we will teach you everything you need to know
You work in a structured and conscientious manner and bring a hands-on mentality as well as a high level of initiative
You have excellent German and English skills, both written and spoken
You enjoy working in a team and remain calm even when dealing with challenging cases

Additional Information

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.

Direkt bewerben

Erweiterte Suche

customer experience specialist Jobs in hamburg, hh

Customer Service Specialist (all genders)

Client/Customer Service Specialist - OCEAN FREIGHT

Rental Service Agent

Technical Support Specialist

Customer Care Specialist (m/w/d)

Courier Specialist Office (m/w/divers)

Ocean Freight Specialist - Import (m/f/d)

Procurement Specialist for Facility & Construction Services (m/f/d)

Technical Support Specialist (m/w/d)

Start your Own Hiking Travel Brand - Berlin

Reporting Specialist (m/f/diverse)

Customer Care Specialist for Mercedes-German Speakers (Relocation incl.)

Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)

Fleet Manager – Military Customer

German Social Media and AI Content Specialist - Relocate to Greece

Technical Flavour Specialist (m/f/d)

Solution Architect Microsoft Dynamics 365 FSCM (all genders)

German-speaking Customer Expert for Booking.com Team in Greece (relocation incl)

Solution Architect Microsoft Dynamics 365 CE (all genders)

Ocean Freight Pricing Specialist

Ich möchte aktuelle Job-E-Mails für Stellen als customer experience specialist in hamburg, hh erhalten

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