20 beste Stellen als technical support engineer in frankfurt am main – aktuell auf Personalsuche

Technical Support Engineer - Wi-Fi & Switching
Fortinet —Frankfurt am Main
- Vollzeit
Corporate IT Support Engineer
Collectors —Frankfurt am Main
- 46.603,45 € – 61.633,07 € pro Jahr
- Vollzeit
- Informatik
- Bachelor
- Führungserfahrung
Technical Support Engineer (m/f/d) – Datacenter | IaaS |
Leaseweb —Frankfurt am Main
- Tagschicht
- Mitgliedschaft im Fitnessstudio
- Kostenlose Verpflegung
Team Lead IT Data & AI Governance (m/f/d)
KION Group AG —Frankfurt am Main
- Vollzeit
- Informatik
- Master
- Employee Assistance Program
- Flexible Arbeitszeiten
Modem Field Test Engineer, LTE/UMTS/GSM - Contract
COMNESYS —Frankfurt am Main
- Teilzeit
Technical Solutions Engineer I, Scaled Solutions
Google —Frankfurt am Main
- 72.000 € – 96.000 € pro Jahr
- Vollzeit
- Bachelor
- Ohne Hochschulabschluss
5 Tage
Senior System Application Engineer (f/m/div)
Infineon Technologies AG —Langen
- Präsentationserfahrung
- Mit Reiseanteil
- Elektrotechnik
9 Tage
Technical Engineer (all genders) - limited until 31.03.2030
Sanofi —Frankfurt am Main
- 79.104 € – 105.472 € pro Jahr
- PMP
- Elektrotechnik
Enterprise Account Executive - Germany - Healthcare & Life Sciences
Salesforce —Frankfurt am Main
- Vollzeit
- Kommunikationsfähigkeit
IT Specialist (Data Center Technician), Data Center Operations, DCC Communities
A100 ROW GmbH —Frankfurt am Main
- Wochenendarbeit möglich
- Hochschulreife
- Kostenbeteiligung am Arbeitsweg
- Employee Assistance Program
Technical Support Engineer - Endpoint
Fortinet —Frankfurt am Main
- Vollzeit
Team Lead GenAI Platform (m/f/d)
KION Group AG —Frankfurt am Main
- Vollzeit
- Informatik
- Master
- Produktmanagement
- Employee Assistance Program
- Flexible Arbeitszeiten
Technical Support Engineer - FortiNAC
Fortinet —Frankfurt am Main
- Vollzeit
Solutions Engineer
Digital Realty —Frankfurt am Main
- Vollzeit
- Informatik
- Bachelor
- Flexible Arbeitszeiten
Associate Mechanical Design Engineer - Frankfurt, Germany
ENGIE —Frankfurt am Main
- Hybrides Arbeiten
- Präsentationserfahrung
- Bachelor
- Führungserfahrung
Senior Design Solution Engineer (m/f/d)
NTT Global Data Centers —Frankfurt am Main
- Vollzeit
- Ohne Hochschulabschluss
- Elektrotechnik
- Kommunikationsfähigkeit
Customer Engineer, Google Cloud Platform, Telco, Energy (German)
Google —Frankfurt am Main
- 112.000 € – 114.000 € pro Jahr
- Vollzeit
- Bachelor
- Ohne Hochschulabschluss
Data Center Delivery/Operation Engineer
EZSVS (Germany) Gmbh —Frankfurt am Main
- Vollzeit
Direkt bewerben
11 Tage
IT Support Engineer
Total IT Global —Frankfurt am Main
- 4.000 € – 5.000 € pro Monat
- Vollzeit
Direkt bewerben
5 Tage
Implementation Manager
EOS —Frankfurt am Main
- PMP
- Führungserfahrung
Direkt bewerben

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Technical Support Engineer - Wi-Fi & Switching

Fortinet -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

TCP
IPsec

Vollständige Stellenbeschreibung

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic ETAC Senior Engineer to contribute to the success of our rapidly growing business.

You would act as ETAC Senior Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a ETAC Senior Engineer you will:

Running real-time phone or remote access sessions with customers
Provide direct technical web and telephone support to Fortinet customers.
Support and troubleshooting on the wireless and switching range of Fortinet products.
Collection, analysis and change recommendations of configuration information.
Collection and analysis of customer network information.
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis.
Provide customer education where needed due to gaps in networking, product knowledge, etc.
Consultation of technical documentation, bulletins, and release notes for known problems.
Reproduction of customer environments on lab equipment.
Follow up on technical cases, including proper escalation and management of the case until case closure.

We Are Looking For:

5 to 7 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education
Strong understanding of Wi-Fi 802.11 networks and 4G LTE experience.
Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
Experience with security products: firewalls, IPsec, IDS/IPS, and WIDS
Strong troubleshooting and problem-solving skills.
Extensive working knowledge of Windows, MACOs, UNIX or Linux
Previous call center experience, preferably supporting data networking products and/or security products, is desirable.
Strong English and German skills both written and verbal.
Positive, communicative, and customer-oriented attitude
Having any of industry certificates (FCNSA, CCNA, CCNP, CWSP)
Basic experience with security devices (Controllers, Cloud, Access Points, 4G LTE, Switches, Routers, Firewalls, IPSs, Mail Security gateways, etc.)
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.)

About Our Team:

Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. By working with these diverse teams, they ensure a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

#LI- Hybrid

Jetzt bewerben

Erweiterte Suche

technical support engineer Jobs in frankfurt am main

Technical Support Engineer - Wi-Fi & Switching

Corporate IT Support Engineer

Technical Support Engineer (m/f/d) – Datacenter | IaaS |

Team Lead IT Data & AI Governance (m/f/d)

Modem Field Test Engineer, LTE/UMTS/GSM - Contract

Technical Solutions Engineer I, Scaled Solutions

Senior System Application Engineer (f/m/div)

Technical Engineer (all genders) - limited until 31.03.2030

Enterprise Account Executive - Germany - Healthcare & Life Sciences

IT Specialist (Data Center Technician), Data Center Operations, DCC Communities

Technical Support Engineer - Endpoint

Team Lead GenAI Platform (m/f/d)

Technical Support Engineer - FortiNAC

Solutions Engineer

Associate Mechanical Design Engineer - Frankfurt, Germany

Senior Design Solution Engineer (m/f/d)

Customer Engineer, Google Cloud Platform, Telco, Energy (German)

Data Center Delivery/Operation Engineer

IT Support Engineer

Implementation Manager

Ich möchte aktuelle Job-E-Mails für Stellen als technical support engineer in frankfurt am main erhalten

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