20 beste Stellen als customer care specialist in frankfurt am main – aktuell auf Personalsuche

AS Denza Customer Care Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Vertrieb
- Kundenberatung
Sr Contracts Specialist (w/m/d)
Insulet Corporation —Frankfurt am Main
- Vollzeit
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- Microsoft Excel
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Technical Support Specialist II EMEA
Nova Biomedical —Frankfurt am Main
- Vollzeit
- CRM-Software
- Microsoft Outlook
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Associate Business Enhancement
Motherson —Bruchköbel
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- ERP-Systeme
Hospital Affairs Lead - Germany (Mid-West)
Rhythm Pharmaceuticals —Frankfurt am Main
- Vollzeit
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Artel Inside Sales Specialist
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AS Spare Parts Operations Specialist
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- Microsoft Powerpoint
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- Bachelor
Operations Specialist III, Aerospace & Defense (EU)
Airspace —Frankfurt am Main
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Clinical Diabetes Sales Specialist / Territory Manager Diabetes (m/w/d) Nord-, Ost-, West- oder Süddeutschland
Tandem Diabetes Care —Frankfurt am Main
- CRM-Software
- Vertrieb
- Englisch
- Weiterbildungsprogramme
- Aufstiegsmöglichkeiten
Direkt bewerben
10 Tage
Operations Specialist III, High-Tech (EU)
Airspace —Frankfurt am Main
- 55.000 € – 70.000 € pro Jahr
Direkt bewerben
Head of Marketing EMEA (m/f/d)
Merz Aesthetics GmbH —Frankfurt am Main
- Vollzeit
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- Master
- Führungserfahrung
- Gleitzeit
Direkt bewerben
Technical Specialist - SAP Solutions
VersaFile —Frankfurt am Main
- 45.000 € – 65.000 € pro Jahr
- Vollzeit
- Homeoffice
- Informatik
- ERP-Systeme
- SQL
- Aufstiegsmöglichkeiten
Direkt bewerben
Technical and Customer Support Specialist (m/w/d) - KFZ-Meister
MSX International —Kronberg
- Vollzeit
- CRM-Software
- Kundenberatung
- Englisch
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
9 Tage
SAP Technical Specialist
VersaFile —Frankfurt am Main
- 70.000 € – 90.000 € pro Jahr
- Vollzeit
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- Vertrieb
- SharePoint
- Agile
Direkt bewerben
Lakebase Sales Specialist (Central)
Databricks —Frankfurt am Main
- Azure
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Quantitative C++ Developer (f/m/d)
Deutsche Börse —Frankfurt am Main
- Hybrides Arbeiten
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- Kostenloser Parkplatz
- Flexible Arbeitszeiten
Aftersales Specialist - Frankfurt
Zeekr EU —Frankfurt am Main
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11 Tage
VAT Manager
Motherson —Bruchköbel
- Vollzeit
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Managed Intelligence Transformation Consultant
Pax8 Global —Frankfurt am Main
- 70.000 € – 98.000 € pro Jahr
- Vollzeit
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Operations Specialist I, High-Tech (EU)
Airspace —Frankfurt am Main
- 36.000 € – 45.000 € pro Jahr
- Homeoffice
Direkt bewerben

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AS Denza Customer Care Specialist

BYD Europe -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Qualifikationen

Microsoft Powerpoint
Vertrieb
Kundenberatung
Präsentationserfahrung
Bachelor
Kommunikationswissenschaft
Wirtschaft
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities:

Premium Customer Engagement & Complaint Resolution

Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA’s premium standards.
Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
Ensure all customer communications are consistent with DENZA’s tone of voice and premium brand identity.
Record and track all cases through internal systems, providing detailed documentation and proactive updates.
Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.

NPS Ownership & Customer Loyalty

Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.

Customer Journey & Experience Enhancement

Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.

Cross-Market Collaboration & Excellence Development

Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
Share insights, best practices, and innovations that strengthen DENZA’s global reputation for customer care excellence.
Contribute actively to the continuous evolution of DENZA’s Customer Care Excellence Framework, supporting the brand’s pursuit of world-class service.

Qualifications:

Bachelor’s degree in Business Administration, Communications, or a related discipline.
3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
Proven track record of managing complex customer cases with composure and professionalism.
Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
Fluent in English and German.
Self-organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
Excellent written and verbal communication skills in German language and English is a must.
High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

Opportunity to work in a dynamic and innovative industry.
Competitive salary and benefits. Exposure to global automotive trends and strategies.
A collaborative team environment that fosters professional growth.

Jetzt bewerben

Erweiterte Suche

customer care specialist Jobs in frankfurt am main

AS Denza Customer Care Specialist

Sr Contracts Specialist (w/m/d)

Technical Support Specialist II EMEA

Associate Business Enhancement

Hospital Affairs Lead - Germany (Mid-West)

Artel Inside Sales Specialist

AS Spare Parts Operations Specialist

Operations Specialist III, Aerospace & Defense (EU)

Clinical Diabetes Sales Specialist / Territory Manager Diabetes (m/w/d) Nord-, Ost-, West- oder Süddeutschland

Operations Specialist III, High-Tech (EU)

Head of Marketing EMEA (m/f/d)

Technical Specialist - SAP Solutions

Technical and Customer Support Specialist (m/w/d) - KFZ-Meister

SAP Technical Specialist

Lakebase Sales Specialist (Central)

Quantitative C++ Developer (f/m/d)

Aftersales Specialist - Frankfurt

VAT Manager

Managed Intelligence Transformation Consultant

Operations Specialist I, High-Tech (EU)

Ich möchte aktuelle Job-E-Mails für Stellen als customer care specialist in frankfurt am main erhalten

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