20 beste Stellen als customer service team lead in frankfurt am main, he – aktuell auf Personalsuche

AS Denza Customer Care Specialist
BYD Europe —Frankfurt am Main
- Microsoft Powerpoint
- Vertrieb
- Kundenberatung
Area HR Total Rewards Specialist | On-Site Frankfurt (Germany) / Remote (Europe Central Area) | Temporary, 24 Months (Part-Time, 20 Hours/Week)
The Church of Jesus Christ of Latter-day Saints —Frankfurt am Main
- Teilzeit
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- Kundenberatung
- Englisch
- Microsoft Office
- Employee Assistance Program
Customer Relations Specialist III, PSA
Collectors —Frankfurt am Main
- 46.603,45 € – 53.593,57 € pro Jahr
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- Kundenberatung
- Salesforce
- Kommunikationsfähigkeit
9 Tage
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Collectors —Frankfurt am Main
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- Vollzeit
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Workplace Manager
Collectors —Frankfurt am Main
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- Flexible Arbeitszeiten
Lifecycle Specialist, Time and Attendance - EMEA
Remote —Frankfurt am Main
- 29.750 € – 67.000 € pro Jahr
- Homeoffice
- Englisch
- Projektmanagement
- Konfliktberatung
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- Flexible Arbeitszeiten
Account Executive - Workforce Software
ADP —Neu-Isenburg
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- Oracle
- Vertrieb
Manager Customer Success (m/f/d)
Digital Realty —Frankfurt am Main
- Vollzeit
- Microsoft Excel
- Management-Erfahrung
- Englisch
- Flexible Arbeitszeiten
3 Tage
Water Infrastructure Manager, AWS EMEA Energy & Water Team
A100 ROW GmbH —Frankfurt am Main
- Vollzeit
- Englisch
- Master
- AWS
Data Center Site Lead, Server Operations (English, German)
Google —Frankfurt am Main
- 112.000 € – 115.000 € pro Jahr
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- Informatik
- Bachelor
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11 Tage
Recruiter - Sales Roles EMEA
Fortinet —Frankfurt am Main
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Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)
Fresenius Kabi —Bad Homburg vor der Höhe
- Vollzeit
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- Salesforce
- Englisch
Customer Engineer, Platform, Financial Services , DACH, Google Cloud
Google —Frankfurt am Main
- 74.000 € – 76.000 € pro Jahr
- Vollzeit
- Vertrieb
- Bachelor
- Ohne Hochschulabschluss
Finance Manager – Graduate Entry (m/f/d)
Procter & Gamble —Schwalbach am Taunus
- 69.000 € pro Jahr
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- Master
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Senior Specialist Customer Support Solutions (all genders welcome)
Kia Connect —Frankfurt am Main
- Vollzeit
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Direkt bewerben
10 Tage
Sr. Functional Lead Consultant (m/w/d)
ADP —Neu-Isenburg
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10 Tage
Sales Lead Norway & Customer Development Manager (m/f/d)
Bridgestone —Frankfurt am Main
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Senior FP&A Specialist (d/f/m)
solarisBank AG —Frankfurt am Main
- 68.000 € – 85.000 € pro Jahr
- Microsoft Powerpoint
- Microsoft Excel
- Englisch

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AS Denza Customer Care Specialist

BYD Europe -
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Qualifikationen

Microsoft Powerpoint
Vertrieb
Kundenberatung
Präsentationserfahrung
Bachelor
Kommunikationswissenschaft
Wirtschaft
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities:

Premium Customer Engagement & Complaint Resolution

Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA’s premium standards.
Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
Ensure all customer communications are consistent with DENZA’s tone of voice and premium brand identity.
Record and track all cases through internal systems, providing detailed documentation and proactive updates.
Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.

NPS Ownership & Customer Loyalty

Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.

Customer Journey & Experience Enhancement

Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.

Cross-Market Collaboration & Excellence Development

Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
Share insights, best practices, and innovations that strengthen DENZA’s global reputation for customer care excellence.
Contribute actively to the continuous evolution of DENZA’s Customer Care Excellence Framework, supporting the brand’s pursuit of world-class service.

Qualifications:

Bachelor’s degree in Business Administration, Communications, or a related discipline.
3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
Proven track record of managing complex customer cases with composure and professionalism.
Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
Fluent in English and German.
Self-organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
Excellent written and verbal communication skills in German language and English is a must.
High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

Opportunity to work in a dynamic and innovative industry.
Competitive salary and benefits. Exposure to global automotive trends and strategies.
A collaborative team environment that fosters professional growth.

Jetzt bewerben

Erweiterte Suche

customer service team lead Jobs in frankfurt am main, he

AS Denza Customer Care Specialist

Area HR Total Rewards Specialist | On-Site Frankfurt (Germany) / Remote (Europe Central Area) | Temporary, 24 Months (Part-Time, 20 Hours/Week)

Customer Relations Specialist III, PSA

Brand Protection Customer Support

Workplace Manager

Hospital Affairs Lead - Germany (Mid-West)

Lead Consultant (all genders) Digital Transformation mit dem Fokus Data Excellence

Lifecycle Specialist, Time and Attendance - EMEA

Account Executive - Workforce Software

Manager Customer Success (m/f/d)

Water Infrastructure Manager, AWS EMEA Energy & Water Team

Data Center Site Lead, Server Operations (English, German)

Recruiter - Sales Roles EMEA

Global (Senior) Business Analyst & Admin (m/f/d) - Salesforce (Customer Service)

Customer Engineer, Platform, Financial Services , DACH, Google Cloud

Finance Manager – Graduate Entry (m/f/d)

Senior Specialist Customer Support Solutions (all genders welcome)

Sr. Functional Lead Consultant (m/w/d)

Sales Lead Norway & Customer Development Manager (m/f/d)

Senior FP&A Specialist (d/f/m)

Ich möchte aktuelle Job-E-Mails für Stellen als customer service team lead in frankfurt am main, he erhalten

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