20 beste Stellen als customer success manager in deutschland – aktuell auf Personalsuche

Team Manager, Enterprise Customer Success, EMEA
TeamViewer Germany GmbH —Berlin
- Hybrides Arbeiten
- Salesforce
- ERP-Systeme
- Mit Reiseanteil
Direkt bewerben
12 Tage
Customer Success Manager - Quality
Veeva Systems —Home Office
- 90.000 € – 160.000 € pro Jahr
- Vollzeit
- Homeoffice
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Customer Success Manager - Clinical Operations
Veeva Systems —Home Office
- 90.000 € – 160.000 € pro Jahr
- Vollzeit
- Homeoffice
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Customer Success Manager (m/f/d)
LYNX B.V. —Berlin
- Vollzeit
- Kundenberatung
- Englisch
- PC-Kenntnisse
Customer Service Manager (m/f/d)
LYNX B.V. —Berlin
- Vollzeit
- Kundenberatung
- Englisch
- PC-Kenntnisse
Customer Success Manager - Service
Sprinklr —Home Office
- Vollzeit
- Homeoffice
- PMP
- Künstliche Intelligenz
Service Customer Success Manager (f/m/x) Germany & Italy
Smith & Nephew —München
- 75.000 € – 112.500 € pro Jahr
- Vollzeit
- Kundenberatung
- Kontinuierlicher Verbesserungsprozess
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Employee Assistance Program
Business Development Manager (m/f/d)
GXO Logistics —Bremen
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customer Success Manager
SAP Taulia —Düsseldorf
- 85.000 € – 110.000 € pro Jahr
- Microsoft Excel
- Englisch
- Kommunikationsfähigkeit
Project Manager Production Management
Infineon Technologies AG —Thüringen
- Vollzeit
- Bachelor
- Elektrotechnik
Customer Success Manager EU (m/f/x)
Makersite GmbH —Stuttgart
- Vollzeit
- Homeoffice
- CRM-Software
- ERP-Systeme
- Projektmanagement
Direkt bewerben
National Business Development Manager - Germany Based
Haemonetics Corp. —Home Office
- 80.300 € – 120.500 € pro Jahr
- Vollzeit
- Homeoffice
- Zweisprachig
- Vertrieb
- Master
Head of Customer Success (f/m/x)
LiveEO GmbH —Berlin
- Überstunden
- Marketing
- Master
- Bachelor
- Flexible Arbeitszeiten
Direkt bewerben
Director of Global Partners - UK, Germany, USA
Storyblok —Berlin
- 132.100 € – 205.000 € pro Jahr
- Homeoffice
- Vertrieb
- Künstliche Intelligenz
- Flexible Arbeitszeiten
(Senior) Customer Experience Manager (w/m/d)
Harris Computer Systems —Home Office
- Vollzeit
- Homeoffice
- Kundenberatung
- Englisch
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Lifecycle Specialist, Time and Attendance - EMEA
Remote —Home Office
- 29.750 € – 67.000 € pro Jahr
- Homeoffice
- Englisch
- Projektmanagement
- Konfliktberatung
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
HR Manager - Germany
IPL Schoeller —Schwerin
- 80.375 € pro Jahr
- Bachelor
- Wirtschaft
- Analytik
Direkt bewerben
13 Tage
Customer Success Team Lead
Syndigo —München
- 125.000 € – 136.398 € pro Jahr
- Homeoffice
- Informatik
- Bachelor
- Mit Reiseanteil
Direkt bewerben
Workplace Manager
Collectors —Frankfurt am Main
- 91.932,96 € – 121.581,34 € pro Jahr
- Vollzeit
- Management-Erfahrung
- Bachelor
- Teamleitung
Partnership Manager - DACH
Payhawk —Berlin
- Oracle
- Vertrieb
- ERP-Systeme
- Flexible Arbeitszeiten

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Team Manager, Enterprise Customer Success, EMEA

TeamViewer Germany GmbH -
Berlin

Direkt bewerben

Details zur Stelle

vor 12 Tagen

Leistungen

Firmenevents

Qualifikationen

Salesforce
ERP-Systeme
Produktentwicklung
Certified Scrum Master
Account Management
Führungserfahrung

Vollständige Stellenbeschreibung

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

As Team Manager Customer Success Management (CSM) EMEA, you will lead a high-performing, internationally distributed team of Customer Success Managers, ensuring that our customers realize measurable business value from our solutions.

You will combine strategic leadership with operational excellence, driving customer retention, growth, and long-term success across the entire customer lifecycle.

Acting as a key interface between customers, internal stakeholders, and senior management, you will play a critical role in shaping and scaling our Customer Success organization across the EMEA region.

Responsibilities

Lead, coach, and develop a distributed team of Customer Success Managers across EMEA
Ensure excellent customer experience throughout the entire lifecycle (onboarding, adoption, value realization, renewal)
Drive customer retention and expansion through data-driven decision-making and clear prioritization
Proactively manage complex customer situations and handle escalations in a professional and structured manner
Collaborate closely with Sales, Product, Support, and other internal stakeholders to deliver optimal customer outcomes
Develop and scale Customer Success processes, playbooks, and best practices
Ensure high forecast accuracy and transparency across the portfolio
Represent the voice of the customer internally and influence strategic decisions

Requirements

You demonstrate strong resilience and handle unexpected situations and challenges in a structured, professional, and solution-oriented way
Proven experience leading and working with virtual and geographically distributed teams
Willingness to travel mainly within the EMEA region
Strong experience working in international and culturally diverse environments
Hands-on mentality combined with a pragmatic and execution-focused mindset
Professional and confident handling of challenging customer situations and escalations
Strong expertise in ERP, CRM, and dedicated Customer Success tools (e.g. Salesforce, Planhat or similar)
Deep understanding of end-to-end customer journey processes
Experience interacting with senior stakeholders and executive leadership
Proven track record in mentoring, coaching, and developing team members
Strong sense of ownership and professionalism across core CSM responsibilities:
- Onboarding
- Adoption
- Value creation
- Renewal ownership
- Identifying and driving customer growth opportunities
Solid product development understanding to effectively categorize, prioritize, and communicate customer feedback
Ability to understand, manage, and continuously improve the application landscape used by the team

Qualifications

Successfully completed degree, ideally in Business Informatics, Business Economy, Business Psychology, or a comparable field
5+ years of experience in Customer Success, Account Management, or related customer-facing roles, preferably in a SaaS or subscription-based environment
Proven leadership experience (e.g., Team Lead, mentoring, or coaching responsibilities), with the ability to develop and scale high-performing teams

Strong experience working across the full customer lifecycle (onboarding, adoption, value creation, renewal, expansion)
Solid understanding of customer success metrics (e.g., churn, retention, customer health, NRR) and ability to translate insights into actions
Strong background in operating within modern CSM platforms and system landscapes

What we offer

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
Public transport friendly offices
Option to lease an e-bike (Germany only)
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Direkt bewerben

Erweiterte Suche

customer success manager Jobs in deutschland

Team Manager, Enterprise Customer Success, EMEA

Customer Success Manager - Quality

Customer Success Manager - Clinical Operations

Customer Success Manager (m/f/d)

Customer Service Manager (m/f/d)

Customer Success Manager - Service

Service Customer Success Manager (f/m/x) Germany & Italy

Business Development Manager (m/f/d)

Customer Success Manager

Project Manager Production Management

Customer Success Manager EU (m/f/x)

National Business Development Manager - Germany Based

Head of Customer Success (f/m/x)

Director of Global Partners - UK, Germany, USA

(Senior) Customer Experience Manager (w/m/d)

Lifecycle Specialist, Time and Attendance - EMEA

HR Manager - Germany

Customer Success Team Lead

Workplace Manager

Partnership Manager - DACH

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in deutschland erhalten

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