20 beste Stellen als project leader or principal, operations enterprise operations and customer service in düsseldorf – aktuell auf Personalsuche

Project Leader or Principal, Operations - Enterprise Operations and Customer Service
Boston Consulting Group —Düsseldorf
- Vollzeit
- Kundenberatung
- Künstliche Intelligenz
- Führungserfahrung
Head of Global Payments Solutions Operations (m/f/d), temporary until 30 April 2027
HSBC —Düsseldorf
- 82.600 € – 123.900 € pro Jahr
- Vollzeit
- Management-Erfahrung
- Englisch
- Ohne Hochschulabschluss
- Employee Assistance Program
Direkt bewerben
HR Manager People Strategy & Unlocking Potential for Central Europe (all genders)
Boston Consulting Group —Düsseldorf
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
- Employee Assistance Program
- Mitgliedschaft im Fitnessstudio
Senior Manager – Operations Management Consulting- DACH
dss+ —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Master
- Bachelor
- Mit Reiseanteil
Direkt bewerben
7 Tage
Senior Enterprise Architect (Insurance Industry)
TechBiz Global GmbH —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Azure
- AWS
- Projektmanagement
Direkt bewerben
Project Manager - Service
Vertiv —Neuss
- Kundenberatung
- Microsoft Office
- Projektmanagement
- Flexible Arbeitszeiten
Senior Global Operations Controller
Karo Healthcare —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- ERP-Systeme
- Finanzwirtschaft
- Flexible Arbeitszeiten
Direkt bewerben
Customer Implementation Manager
Rhenus SE & Co. KG —Hilden
- Vollzeit
- Microsoft Office
- Master
- APIs
Senior Transformation Delivery Manager (all genders)
METRO AG —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
- Wirtschaft
- Kostenloser Parkplatz
- Employee Assistance Program
Direkt bewerben
8 Tage
DevOps Generalist - 100% Remote (m/f/d)
Digistore24 —Düsseldorf
- 60.000 € – 80.000 € pro Jahr
- Vollzeit
- Homeoffice
- Azure
- DevOps
- Master
- Flexible Arbeitszeiten
Projekt Manager - 100% Remote (m/w/d)
Digistore24 —Düsseldorf
- Vollzeit
- Homeoffice
- Englisch
- Projektmanagement
- Künstliche Intelligenz
- Gleitzeit
Senior IT Project Manager - Financial Services Regulatory
Avaloq —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Projektmanagement
- Agile
Direkt bewerben
Project Manager - Supply Chain & Logistics
C&A —Düsseldorf
- PMP
- Projektmanagement
- Bachelor
International Logistics Manager
TCC Global —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Microsoft Excel
- Bachelor
Direkt bewerben
Project Leader, Risk & Compliance - Credit Risk (Financial Services)
Boston Consulting Group —Düsseldorf
- Vollzeit
- Künstliche Intelligenz
- Führungserfahrung
- Kommunikationsfähigkeit
Operations Manager
TechBiz Global GmbH —Düsseldorf
- Vollzeit
- Homeoffice
- Englisch
- Microsoft Office
- Projektmanagement
Direkt bewerben
Senior Analyst - BCG Vantage, Greentech, Machinery & Industrial Technology
Boston Consulting Group —Düsseldorf
- Vollzeit
- Projektmanagement
- Bachelor
- Mit Reiseanteil
Project Leader - Young Professionals
Yanfeng Automotive —Neuss
- Vollzeit
- PMP
- Microsoft Office
- Master
Senior Business Transformation Analyst Operations Execution
Intersnack Group GmbH & Co. KG —Düsseldorf
- Vollzeit
- Projektmanagement
- Mit Reiseanteil
- Wirtschaft
Direkt bewerben
Technical Customer Project Manager - Track & Trace (w/m/d)
SICK AG —Düsseldorf
- Vollzeit
- Englisch
- Organisationstalent
- Elektrotechnik
9 Tage

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Project Leader or Principal, Operations - Enterprise Operations and Customer Service

Boston Consulting Group -
Düsseldorf

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Kundenberatung
Spark
Künstliche Intelligenz
Führungserfahrung

Vollständige Stellenbeschreibung

Locations: Germany | Austria

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

The Operations Practice (OPS) Area is one of BCG's largest functional practices. We help our clients create competitive advantage by enhancing their performance and building strategic capabilities. BCG’s expertise in Operations covers the following areas - supply chain management, procurement, manufacturing, service operations, cost efficiency, operational transformation, research & product development, program and project management, all with a strong digital and analytics overlay.

Within Operations, Enterprise Operations and Customer Service focuses on optimizing Customer Service and Order-to-Cash (O2C) processes across industries. We help clients transform how they serve customers — improving efficiency, enhancing satisfaction, and driving sustainable value. Our projects address key questions such as: How can we reduce customer effort and increase digital adoption? How can we leverage AI and analytics to transform service delivery? How can we create scalable, people-centric operations that deliver measurable results?

As part of our team, you will work with leading organizations to design and implement transformative service operations, develop innovative operating models, and shape the future of customer engagement.

Practice Area

Geschäftsbereich

Der Bereich Operations (OPS) ist eine der größten Kernbereiche von BCG. Wir unterstützen unsere Kunden dabei, Wettbewerbsvorteile durch Leistungssteigerung und den Aufbau strategischer Fähigkeiten zu erzielen. Das Know-how von BCG im Bereich Operations deckt die folgenden Bereiche ab: Supply Chain Management, Beschaffung, Fertigung, Servicebetrieb, Kosteneffizienz, operative Transformation, Forschung und Produktentwicklung, Programm- und Projektmanagement – alles mit einem starken digitalen und analytischen Fokus.

What You'll Do

Lead and deliver high-impact consulting projects in Customer Service and Order-to-Cash operations, from design to implementation.
Develop and execute strategies to improve service performance, optimize operating models, and drive digital and AI-enabled transformation.
Manage client relationships at senior levels, present recommendations to C-level stakeholders, and ensure alignment with strategic objectives.
Guide and coach BCG and client teams, fostering collaboration and developing capabilities throughout the project lifecycle.
Contribute to business development, including proposal creation and client presentations, and support the growth of the Service & Support Operations topic.
Shape BCG’s intellectual capital by contributing to methodology, tools, and thought leadership in customer service and contact center operations.

What You'll Bring

7–10 years of relevant experience, including consulting and leadership roles in large-scale customer service or order-to-cash transformations.
Proven expertise in Customer Service, Contact Center, or Back-Office operations, with experience applying process improvement, digital, and AI-based levers.
Strong understanding of transformation topics such as demand management, digital migration, workforce optimization, and performance steering.
Demonstrated success managing complex, people-rich environments, leading change, and delivering measurable business impact.
Excellent communication and stakeholder management skills, with the ability to engage and influence senior executives.
Strong analytical and conceptual thinking, with the ability to design innovative business models and operational strategies.
Fluent oral and written language skills in German and English (C1 level each).

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Jetzt bewerben

Erweiterte Suche

project leader or principal, operations enterprise operations and customer service Jobs in düsseldorf

Project Leader or Principal, Operations - Enterprise Operations and Customer Service

Head of Global Payments Solutions Operations (m/f/d), temporary until 30 April 2027

HR Manager People Strategy & Unlocking Potential for Central Europe (all genders)

Senior Manager – Operations Management Consulting- DACH

Senior Enterprise Architect (Insurance Industry)

Project Manager - Service

Senior Global Operations Controller

Customer Implementation Manager

Senior Transformation Delivery Manager (all genders)

DevOps Generalist - 100% Remote (m/f/d)

Projekt Manager - 100% Remote (m/w/d)

Senior IT Project Manager - Financial Services Regulatory

Project Manager - Supply Chain & Logistics

International Logistics Manager

Project Leader, Risk & Compliance - Credit Risk (Financial Services)

Operations Manager

Senior Analyst - BCG Vantage, Greentech, Machinery & Industrial Technology

Project Leader - Young Professionals

Senior Business Transformation Analyst Operations Execution

Technical Customer Project Manager - Track & Trace (w/m/d)

Ich möchte aktuelle Job-E-Mails für Stellen als project leader or principal, operations enterprise operations and customer service in düsseldorf erhalten

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