20 beste Stellen als project leader or principal, operations enterprise operations and customer service in düsseldorf, nw – aktuell auf Personalsuche

Project Leader or Principal, Operations - Enterprise Operations and Customer Service
Boston Consulting Group —Düsseldorf
- Vollzeit
- Kundenberatung
- Künstliche Intelligenz
- Führungserfahrung
Talent Acquisition Senior Specialist (all genders) – Recruiting Operations & Strategy, fixed-term, 2 years
Boston Consulting Group —Düsseldorf
- Vollzeit
- Englisch
- Microsoft Office
- Psychologie
- Employee Assistance Program
- Mitgliedschaft im Fitnessstudio
3 Tage
Strategy and Growth Manager - Marketing Strategy and Intelligence
trivago —Düsseldorf
- Finanzwirtschaft
- Projektmanagement
- Bachelor
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit
Senior Associate/ Director (m/f/d), Private Equity Performance Improvement – CFO Services & Controlling
Alvarez and Marsal —Düsseldorf
- Vollzeit
- Master
- Führungserfahrung
Senior Associate/ Director (m/f/d), Private Equity Performance Improvement – CFO Services & Controlling
Alvarez & Marsal —Düsseldorf
- Master
- Führungserfahrung
HR Manager People Strategy & Unlocking Potential for Central Europe (all genders)
Boston Consulting Group —Düsseldorf
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
- Employee Assistance Program
- Mitgliedschaft im Fitnessstudio
Senior Associate / Director (m/f/d), Private Equity Performance Improvement – S&OP, Digital & AI Transformation
Alvarez & Marsal —Düsseldorf
- Vertrieb
- Master
- Machine Learning
Senior Associate / Director (m/f/d), Private Equity Performance Improvement – S&OP, Digital & AI Transformation
Alvarez and Marsal —Düsseldorf
- Vollzeit
- Vertrieb
- Master
- Machine Learning
English native Account Director in Brand Name Development in Düsseldorf
Nomen International Deutschland GmbH —Düsseldorf
- Ab 3.000 € pro Monat
- Vollzeit
- Microsoft Office
- Bachelor
- Budgetierung
- Flexible Arbeitszeiten
Direkt bewerben
Master’s thesis project: „Establishment of an iHSC migration endpoint in the hiPSC-based iHSC-Tox assay for developmental immunotoxicity testing“
IUF - Leibniz-Institut für umweltmedizinische Forschung GmbH —Düsseldorf
- Master
- Bachelor
Consultant, Risk & Compliance - Credit Risk (Financial Services)
Boston Consulting Group —Düsseldorf
- Vollzeit
- Finanzdienstleistungen
- Mechanikkenntnisse
- Python
Senior Manager – Operations Management Consulting- DACH
dss+ —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Master
- Bachelor
- Mit Reiseanteil
Direkt bewerben
9 Tage
Senior Director (m/f/d), Private Equity Performance Improvement - Interim CFO Services
Alvarez and Marsal —Düsseldorf
- Vollzeit
- Master
Senior Director (m/f/d), Private Equity Performance Improvement - Interim CFO Services
Alvarez & Marsal —Düsseldorf
- Master
Consultant – Operational Risk Management (ORM)- DACH
dss+ —Düsseldorf
- Vollzeit
- Hybrides Arbeiten
- Master
- Unternehmensentwicklung
- Bachelor
Direkt bewerben
9 Tage
Senior Associate (m/f/d), Private Equity Performance Improvement - Commercial Due Diligence (CDD)
Alvarez and Marsal —Düsseldorf
- Vollzeit
10 Tage
Working Student - Offer Management, Technology and Digital Advantage
Boston Consulting Group —Düsseldorf
- Teilzeit
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
Senior Analyst - BCG Vantage, Technology and Digital Advantage and Principal Investors & Private Equity
Boston Consulting Group —Düsseldorf
- Vollzeit
- Bachelor
- Agile
- Erfahrung in der IT
Project Leader - Young Professionals
Yanfeng Automotive —Neuss
- Vollzeit
- PMP
- Microsoft Office
- Master
Director (m/f/d), Private Equity Performance Improvement - Commercial Due Diligence (CDD)
Alvarez and Marsal —Düsseldorf
- Vollzeit
10 Tage

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Project Leader or Principal, Operations - Enterprise Operations and Customer Service

Boston Consulting Group -
Düsseldorf

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Kundenberatung
Spark
Künstliche Intelligenz
Führungserfahrung

Vollständige Stellenbeschreibung

Locations: Germany | Austria

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

The Operations Practice (OPS) Area is one of BCG's largest functional practices. We help our clients create competitive advantage by enhancing their performance and building strategic capabilities. BCG’s expertise in Operations covers the following areas - supply chain management, procurement, manufacturing, service operations, cost efficiency, operational transformation, research & product development, program and project management, all with a strong digital and analytics overlay.

Within Operations, Enterprise Operations and Customer Service focuses on optimizing Customer Service and Order-to-Cash (O2C) processes across industries. We help clients transform how they serve customers — improving efficiency, enhancing satisfaction, and driving sustainable value. Our projects address key questions such as: How can we reduce customer effort and increase digital adoption? How can we leverage AI and analytics to transform service delivery? How can we create scalable, people-centric operations that deliver measurable results?

As part of our team, you will work with leading organizations to design and implement transformative service operations, develop innovative operating models, and shape the future of customer engagement.

Practice Area

Geschäftsbereich

Der Bereich Operations (OPS) ist eine der größten Kernbereiche von BCG. Wir unterstützen unsere Kunden dabei, Wettbewerbsvorteile durch Leistungssteigerung und den Aufbau strategischer Fähigkeiten zu erzielen. Das Know-how von BCG im Bereich Operations deckt die folgenden Bereiche ab: Supply Chain Management, Beschaffung, Fertigung, Servicebetrieb, Kosteneffizienz, operative Transformation, Forschung und Produktentwicklung, Programm- und Projektmanagement – alles mit einem starken digitalen und analytischen Fokus.

What You'll Do

Lead and deliver high-impact consulting projects in Customer Service and Order-to-Cash operations, from design to implementation.
Develop and execute strategies to improve service performance, optimize operating models, and drive digital and AI-enabled transformation.
Manage client relationships at senior levels, present recommendations to C-level stakeholders, and ensure alignment with strategic objectives.
Guide and coach BCG and client teams, fostering collaboration and developing capabilities throughout the project lifecycle.
Contribute to business development, including proposal creation and client presentations, and support the growth of the Service & Support Operations topic.
Shape BCG’s intellectual capital by contributing to methodology, tools, and thought leadership in customer service and contact center operations.

What You'll Bring

7–10 years of relevant experience, including consulting and leadership roles in large-scale customer service or order-to-cash transformations.
Proven expertise in Customer Service, Contact Center, or Back-Office operations, with experience applying process improvement, digital, and AI-based levers.
Strong understanding of transformation topics such as demand management, digital migration, workforce optimization, and performance steering.
Demonstrated success managing complex, people-rich environments, leading change, and delivering measurable business impact.
Excellent communication and stakeholder management skills, with the ability to engage and influence senior executives.
Strong analytical and conceptual thinking, with the ability to design innovative business models and operational strategies.
Fluent oral and written language skills in German and English (C1 level each).

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Jetzt bewerben

Erweiterte Suche

project leader or principal, operations enterprise operations and customer service Jobs in düsseldorf, nw

Project Leader or Principal, Operations - Enterprise Operations and Customer Service

Talent Acquisition Senior Specialist (all genders) – Recruiting Operations & Strategy, fixed-term, 2 years

Strategy and Growth Manager - Marketing Strategy and Intelligence

Senior Associate/ Director (m/f/d), Private Equity Performance Improvement – CFO Services & Controlling

Senior Associate/ Director (m/f/d), Private Equity Performance Improvement – CFO Services & Controlling

HR Manager People Strategy & Unlocking Potential for Central Europe (all genders)

Senior Associate / Director (m/f/d), Private Equity Performance Improvement – S&OP, Digital & AI Transformation

Senior Associate / Director (m/f/d), Private Equity Performance Improvement – S&OP, Digital & AI Transformation

English native Account Director in Brand Name Development in Düsseldorf

Master’s thesis project: „Establishment of an iHSC migration endpoint in the hiPSC-based iHSC-Tox assay for developmental immunotoxicity testing“

Consultant, Risk & Compliance - Credit Risk (Financial Services)

Senior Manager – Operations Management Consulting- DACH

Senior Director (m/f/d), Private Equity Performance Improvement - Interim CFO Services

Senior Director (m/f/d), Private Equity Performance Improvement - Interim CFO Services

Consultant – Operational Risk Management (ORM)- DACH

Senior Associate (m/f/d), Private Equity Performance Improvement - Commercial Due Diligence (CDD)

Working Student - Offer Management, Technology and Digital Advantage

Senior Analyst - BCG Vantage, Technology and Digital Advantage and Principal Investors & Private Equity

Project Leader - Young Professionals

Director (m/f/d), Private Equity Performance Improvement - Commercial Due Diligence (CDD)

Ich möchte aktuelle Job-E-Mails für Stellen als project leader or principal, operations enterprise operations and customer service in düsseldorf, nw erhalten

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