JOIN OUR TEAM as
Territory Support Representative (m/f/d)
Your Mission
The Territory Support Representative (TSR) serves as Continental Aerospace Technologies’
primary point of contact in the assigned territory. This role encompasses comprehensive
territory management, customer service, sales, technical support, and training. The TSR is
responsible for promoting and supporting all Continental product lines through outside sales
activities, customer engagement, and effective management of distribution and service
partners. Primary focus is on customer support & satisfaction, business growth, and revenue
generation, by engaging with customers and effectively managing the relationships and
performance of distribution and support partners.
****This position can be remote, if not in the Germany, Saxony area. ****
Essential Duties and Responsibilities:
Business Development
- Develop strategic customer pursuits and oversee all stages of the sales cycle
- Build and manage strategic customer relationships across all phases of the sales cycle
- Actively manage customers, sales, and service partners to maximize customer support and
revenue growth
- Maintain and update CRM databases in accordance with company policies
- Research and develop new business opportunities across all Continental Aerospace product
lines
- Represent Continental at trade shows and special events
- Support marketing initiatives and oversee campaign execution
After-Sales Service
- Serve as the primary Continental contact for existing customers in your region
- Manage internal and external escalations to resolution
- Communicate with internal and external stakeholders, service providers, and business
partners
- Provide technical trouble-shooting support for all Continental product lines
- Investigate customer complaints regarding quality, tolerance, specifications, and delivered
condition of products, communicating internally with designated departments for
investigation, and following up until completion.
- Collaborate with internal departments to ensure thorough follow-up and resolution
- Work closely with Quality Assurance to report and track suspected quality issues
