20 beste Stellen als customer service manager in berlin mahlsdorf – aktuell auf Personalsuche

Customer Service Manager DACH
Rayner Intraocular Lenses —Berlin
- Vollzeit
Local Operations Coordinator
Muji —Berlin
- Vollzeit
- Persönlich
Direkt bewerben
Center Manager Berlin - various locations (m/w/d)
GoStudent —Berlin
- Teilzeit
Direkt bewerben
Customer Service Manager (m/w/d)
dsb Deutsche Sanierungsberatung GmbH —Berlin
- 36.000 € pro Jahr
- CRM-Software
Direkt bewerben
Customer Service Manager (m/w/d)
erdbär GmbH —Berlin
- 40.000 € – 43.000 € pro Jahr
- Per E-Mail
- CRM-Software
- ERP-Systeme
- Weiterbildungsprogramme
Direkt bewerben
Market Manager
Airbnb —Berlin
- 71.000 € – 84.000 € pro Jahr
- Mit Reiseanteil
- Zeitmanagement
Direkt bewerben
11 Tage
General Manager (M/W/D)
Big Squadra —Berlin
- Vollzeit
Direkt bewerben
Floor Manager (M/W/D)
Big Squadra —Berlin
Direkt bewerben
Customer Onboarding Manager (d/f/m) - German-speaking
Leapsome —Berlin
- 48.000 € – 75.000 € pro Jahr
- Vollzeit
- Homeoffice-Möglichkeit
Customer Service Manager (m/f/d)
LYNX Berlin —Berlin
- Vollzeit
Direkt bewerben
Customer Support Manager (m/f/d) - Limited contract
ENYRING GmbH —Berlin
- 40.000 € – 55.000 € pro Jahr
- Vollzeit
Direkt bewerben
Area Manager
Amazon Deutschland E4 Transport GmbH —Hoppegarten
- Vollzeit
- Englisch
- Personalführung
- Kontinuierlicher Verbesserungsprozess
Customer Experience Manager
Lovehoney Group —Berlin
- Vollzeit
- Hybrides Arbeiten
Direkt bewerben
Acquisition Manager
Airbnb —Berlin
- 71.000 € – 84.000 € pro Jahr
- Zeitmanagement
Direkt bewerben
11 Tage
Filialleiter / Store Manager (m/w/d)
Levi Strauss & Co. —Berlin
- Vollzeit
Direkt bewerben
Area Manager Germany
Maje —Berlin
- Vollzeit
- Zeitmanagement
Direkt bewerben
Teamspecialist Trade Invoicing Services (m/f/d) - Hybrid Option GER
BASF —Berlin
- 55.000 € – 59.000 € pro Jahr
- Vollzeit
- Finanzwirtschaft
- Wirtschaft
- Rechnungswesen
- Flexible Arbeitszeiten
Senior Customer Success Manager (m/f/d)
Freshworks —Berlin
- Vollzeit
- Homeoffice
- Führungserfahrung
Direkt bewerben
12 Tage
Junior Key Account Manager (m/w/d)
Pflegia —Berlin
- 50.000 € – 75.000 € pro Jahr
- Homeoffice
- CRM-Software
- Recruiting
- Organisationstalent
- Homeoffice-Möglichkeit
- Kostenlose Verpflegung
Direkt bewerben
Manager Customer Service / Manager Kundenbetreuung (m/w/d)
WvM Immobilien + Projektentwicklung GmbH —Berlin
- Vollzeit
- Kundenberatung
- Erfahrung im Bauwesen
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als customer service manager in berlin mahlsdorf erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer service manager jobs near berlin mahlsdorf

Customer Service Manager DACH

Rayner Intraocular Lenses -
Berlin

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Vollständige Stellenbeschreibung

Location

Berlin

Job type:

Permanent Full Time

Job ref:

014627

We are recruiting for a Customer Service Manager for our team based in Berlin, Germany! The purpose of this role is to lead and optimise customer service, order fulfilment, and warehouse operations to ensure customers receive a high-quality, efficient service and orders are delivered accurately and on time.

The role is also responsible for managing and developing the local team, driving operational performance through SLAs and KPIs, and supporting wider business objectives through cross-functional collaboration and continuous improvement.

What You'll Be Doing:

Lead and manage customer service operations, ensuring procedures, policies, and best practices align with global standards.
Recruit, train, coach, and develop the local customer service team, including performance management and regular reviews.
Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive team performance and service quality.
Oversee end-to-end order processing, prioritisation, dispatch, and fulfilment to ensure accuracy and timely delivery.
Manage warehouse operations, including stock control, safety stock replenishment, annual stock checks, and maintaining a safe and organised facility.
Coordinate logistics activities, including imports, customs clearance, courier service performance, and shipping SLAs.
Act as the primary escalation point for customer service issues, complaints, and customer communications.
Collaborate with Supply Chain, Sales, Finance, and other departments to support business objectives, reporting, and customer satisfaction.
Drive continuous improvement initiatives, support project testing, and identify opportunities to enhance operational efficiency.
Provide administrative and operational support, including purchase order management, customer updates, returns handling, and ensuring timely customer payments.

What Experience & Skills You Will Need:

Essential

Strong Customer service experience required (3 years minimum in a senior profile position)
Motivational skills and ability to supervise and lead a team
Able to work well under pressure
Able to work on own initiative, self-starter and as part of a team.
Ability to work to tight deadlines with accuracy and detail.
Strong Excel skills
Able to communicate verbally and in writing in local language and English

Desirable

Experience dealing with imported goods
Proven track record in a customer service role in medical devices
Graduate with an ambition to build a career in an innovative medical device company
Knowledge of ERP systems
Knowledge of Data protection, Cyber security, and anti-money laundering policies

What We Can Offer You:

Comprehensive benefits package
Global appreciation platform to recognise colleagues around the globe
Fantastic opportunity to work with highly talented teams and individuals and grow with the business
Being part of an organisation you can be proud to work for changing the lives of millions of people!

Jetzt bewerben

Erweiterte Suche

customer service manager Jobs in berlin mahlsdorf

Customer Service Manager DACH

Local Operations Coordinator

Center Manager Berlin - various locations (m/w/d)

Customer Service Manager (m/w/d)

Customer Service Manager (m/w/d)

Market Manager

General Manager (M/W/D)

Floor Manager (M/W/D)

Customer Onboarding Manager (d/f/m) - German-speaking

Customer Service Manager (m/f/d)

Customer Support Manager (m/f/d) - Limited contract

Area Manager

Customer Experience Manager

Acquisition Manager

Filialleiter / Store Manager (m/w/d)

Area Manager Germany

Teamspecialist Trade Invoicing Services (m/f/d) - Hybrid Option GER

Senior Customer Success Manager (m/f/d)

Junior Key Account Manager (m/w/d)

Manager Customer Service / Manager Kundenbetreuung (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als customer service manager in berlin mahlsdorf erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt