20 beste Stellen als learning specialist in berlin – aktuell auf Personalsuche

Escalations Specialist
GetYourGuide —Berlin
- Hybrides Arbeiten
- Google Suite
- Kundenberatung
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
9 Tage
German speaking Paid Social & Search Specialist (d/f/m)
Leapsome —Berlin
- 80.000 € – 100.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
- Organisationstalent
- Marketing
- Flexible Arbeitszeiten
(Senior) Corporate Actions Specialist (f/m/d)
lemon.markets —Berlin
- Vollzeit
- Hybrides Arbeiten
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Senior/ Lifecycle Specialist, Employee Relations and Transitions - EMEA
Remote —Berlin
- 37.250 € – 83.800 € pro Jahr
- Homeoffice
- Englisch
- Konfliktberatung
- Verhandlungsgeschick
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
10 Tage
Claims Specialist
Trupanion —Berlin
- Vollzeit
- Kundenberatung
- Microsoft Office
- Patientenbehandlung
- Employee Assistance Program
VIE - Digital Communications Specialist (f/m/d)
ALSTOM —Berlin
- Vollzeit
- Ohne Hochschulabschluss
- Künstliche Intelligenz
Kazakh Language Specialist - Freelance AI Trainer Project
Meridial —Berlin
- 8 € – 65 € pro Stunde
- Homeoffice
- Künstliche Intelligenz
- Kommunikationsfähigkeit
- Unterrichten
Food & Culture Tour Specialist Guide (Berlin) (m/w/d)
Fork & Walk Tours —Berlin
- 40 € – 55 € pro Stunde
- Teilzeit
- Erfahrung im kulinarischen Bereich
Direkt bewerben
German speaking Product Support Specialist (d/f/m) - Berlin based
Leapsome —Berlin
- 40.000 € – 70.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Projektmanagement
- Flexible Arbeitszeiten
Banking Operations Specialist (f/m/d)
lemon.markets —Berlin
- Vollzeit
- Hybrides Arbeiten
- Führungserfahrung
- Erfahrung im Bankwesen
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Specialist People Systems Implementation Management (f/m/d)
GEA Group Aktiengesellschaft —Berlin
- Vollzeit
- SQL
- Wirtschaft
Logistics Specialist
Sumup —Berlin
- Zeitmanagement
5 Tage
Uzbek Language Specialist - Freelance AI Trainer Project
Meridial —Berlin
- 8 € – 65 € pro Stunde
- Homeoffice
- Künstliche Intelligenz
- Kommunikationsfähigkeit
- Unterrichten
Expert Consultant, Financial Modeling & Data Analytics Specialist (Restructuring & Transformation)
Boston Consulting Group —Berlin
- Vollzeit
- Microsoft Excel
- Finanzwirtschaft
- Master
People Operations Specialist (Contract)
Shopfully —Berlin
- Englisch
- Steuern
Direkt bewerben
Field Applications Specialist MDx (m/w/d)
Bruker Nano GmbH —Berlin
- Microsoft Office
- Master
- Bachelor
Machine Learning/C++ Engineer (3D Graphics & Computational Geometry)
Straumann Group —Berlin
- Vollzeit
- Doktorat
- Informatik
- Master
Technical Training Specialist
DeepHealth —Berlin
- 55.000 € – 75.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- AWS
- Bachelor
- Ohne Hochschulabschluss
Direkt bewerben
6 Tage
Senior Compliance Specialist (f/m/d)
solarisBank AG —Berlin
- 64.000 € – 80.000 € pro Jahr
- Finanzwirtschaft
- Agile
- Erfahrung im Bankwesen
Workplace IT Specialist (all genders)
Sammelkartenmarkt GmbH & Co. KG —Berlin
- 36.000 € – 48.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Microsoft Access
- Azure
- SharePoint
- Flexible Arbeitszeiten
Direkt bewerben

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Escalations Specialist

GetYourGuide -
Berlin

Direkt bewerben

Details zur Stelle

vor 9 Tagen

Leistungen

Homeoffice-Möglichkeit
Firmenevents
Mitgliedschaft im Fitnessstudio

Qualifikationen

Jira
Google Suite
Google Docs
Kundenberatung
Zendesk

Vollständige Stellenbeschreibung

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As a Care Escalations Specialist, you'll be a key player in our global Care team, managing escalations that are a crucial part of our global Customer Care setup. You'll execute our service strategy by handling customer-facing outlier cases of high complexity with significant customer and business impact. By driving innovation through operational enhancement, you'll champion a world-class customer experience, aiming to build customer loyalty and support our strong growth. This role reports to the Escalations Manager.

Note: This role includes periodic Saturday coverage in rotation(at least once per month).

Your mission

Handle the daily inflow of escalated B2C tickets, focusing on sensitive and/or outlier cases.
Manage customer outreach and booking management for large-scale events affecting multiple customers.
Address specific scenarios impacting customers flagged by GetYourGuide teams (e.g., Payment & Fraud) requiring customer outreach.
Lead and support areas facilitating in-house and BPO escalation operations, such as quality assurance, process ownership, data management, and supporting the BPO L2 team(s).
Consistently detect and flag product defects to stakeholder teams, both within and outside of Care, contributing significantly to product enhancements.
Manage personal data-related customer requests according to GDPR regulations (data deletion, data access, un-subscriptions).

Your toolkit

3+ years of experience in a 2nd-level customer service role, managing escalated cases within international, multi-language environments.
Familiarity with AI tools such as Claude, Langdock, Loveable, or Copilot.
Proven track record in results-driven environments, where performance is measured against defined numerical targets.
A strong drive to deliver outstanding operational outcomes while actively contributing to the continuous improvement of team performance.
Experience navigating complex, multi-stakeholder environments with professionalism and effectiveness.
Exceptional communication skills, complemented by strong analytical thinking, creative problem-solving, and conflict-resolution capabilities — with the ability to remain composed under pressure.
A collaborative team player who prioritizes collective success alongside individual achievement.
Highly organized, with the ability to manage multiple tasks simultaneously in a fast-paced setting.
A genuine appreciation for working with people from diverse backgrounds and cultures.
Proficiency in Zendesk, Jira, and Google Suite (Sheets, Forms, Docs, Slides); experience with Looker is a plus.
Excellent written and verbal communication skills in English

Extras that give you an edge

Fluency in other European Languages

How we'll make your career journey extraordinary

Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at [email protected].

We're an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

#LI-Hybrid

Direkt bewerben

Erweiterte Suche

learning specialist Jobs in berlin

Escalations Specialist

German speaking Paid Social & Search Specialist (d/f/m)

(Senior) Corporate Actions Specialist (f/m/d)

Senior/ Lifecycle Specialist, Employee Relations and Transitions - EMEA

Claims Specialist

VIE - Digital Communications Specialist (f/m/d)

Kazakh Language Specialist - Freelance AI Trainer Project

Food & Culture Tour Specialist Guide (Berlin) (m/w/d)

German speaking Product Support Specialist (d/f/m) - Berlin based

Banking Operations Specialist (f/m/d)

Specialist People Systems Implementation Management (f/m/d)

Logistics Specialist

Uzbek Language Specialist - Freelance AI Trainer Project

Expert Consultant, Financial Modeling & Data Analytics Specialist (Restructuring & Transformation)

People Operations Specialist (Contract)

Field Applications Specialist MDx (m/w/d)

Machine Learning/C++ Engineer (3D Graphics & Computational Geometry)

Technical Training Specialist

Senior Compliance Specialist (f/m/d)

Workplace IT Specialist (all genders)

Ich möchte aktuelle Job-E-Mails für Stellen als learning specialist in berlin erhalten

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Change the way the world travels

Team mission

Your mission

Your toolkit

Extras that give you an edge

How we'll make your career journey extraordinary

How to apply

We're an equal opportunities employer

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